Senior Executive IT Support Engineer, Tech Foundations

Airbnb·San Francisco, CAsenior

In short

→Ingeniero de soporte técnico senior para ejecutivos de Airbnb con enfoque en experiencia tecnológica de alto nivel.
→Día a día: soporte directo, resolución de problemas complejos, planificación proactiva para eventos clave y liderazgo técnico.
→Destacado: eres el puente entre ejecutivos y tecnología, influyendo en decisiones técnicas a nivel organizacional.

Proficiency in English required for collaboration across global teams.

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What they ask for

✓Experiencia comprobada en soporte técnico avanzado para líderes ejecutivos o entornos de alta sensibilidad.
✓Capacidad para manejar múltiples tecnologías simultáneamente (dispositivos, acceso, conectividad, AV, colaboración).
✓Habilidades de liderazgo técnico sin supervisión directa, mentoría y mejora de procesos.
✓Capacidad de anticipar riesgos y planificar con anticipación para eventos críticos (reuniones de liderazgo, viajes, lanzamientos).
✓Excelente juicio, discreción y capacidad para construir relaciones de confianza con ejecutivos.
✓Capacidad para influir en equipos técnicos y definir mejoras escalables para la experiencia de los empleados.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

EndpointsMobile DevicesIdentity and AccessConnectivityCollaboration ToolsAV and ConferencingWorkplace TechnologyEngineeringSecurityInfrastructure

Who should you write to at Airbnb?

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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join AirSupport helps Airbnb employees stay productive wherever and however they work. Within AirSupport, Executive Support provides a dedicated, high-touch technology experience for Airbnb’s senior leaders and their Executive Business Partners. The team combines deep technical expertise, proactive support, and strong cross-functional partnership across office, remote, travel, event, and other approved environments. Executive Support owns the executive technology experience, working closely with engineering, security, infrastructure, AV, workplace, and other technology partners who own the underlying technologies. The Difference You Will Make As a Senior Executive IT Support Engineer, you will be one of the most senior technical individual contributors within AirSupport and a trusted technology partner to Airbnb’s executive population. You will combine hands-on technical expertise with strong judgment, proactive planning, and cross-functional leadership. You will own complex and sensitive executive technology issues through resolution, anticipate risks before they become disruptions, and lead improvements that make the executive experience more reliable and supportable. Your impact will extend beyond the issues you personally resolve. You will identify patterns in what Executive Support is seeing, connect them to broader employee technology priorities, develop recommendations, and influence the teams responsible for the underlying technology. You will help shape Executive Support technical direction, represent the support perspective in major technology decisions, and identify opportunities where solutions can benefit the broader employee population. You will also help raise IT Support Engineering craft through technical leadership, mentoring, standards, knowledge sharing, and reusable practices. A Typical Day • Provide direct, high-touch technology support for Airbnb executives and Executive Business Partners, taking end-to-end ownership of complex, sensitive, or time-critical issues. • Troubleshoot across endpoints and mobile devices, identity and access, connectivity, collaboration tools, AV and conferencing, workplace technology, and other systems that affect the executive experience. • Maintain ownership of the executive experience when an issue spans multiple technologies or teams, engaging the appropriate technical owners and driving the issue through resolution. • Build trusted relationships with executives and Executive Business Partners by understanding their workflows, technology environments, and upcoming priorities while exercising excellent discretion and judgment. • Own or coordinate executive technology lifecycle needs, including onboarding, offboarding, device transitions, and other changes that require continuity and careful planning. • Proactively prepare for board and leadership meetings, travel, launches, demonstrations, special events, and other high-visibility moments by identifying dependencies and addressing technology risks before they create disruption. • Identify recurring issues and broader patterns, develop recommendations for what should change, and lead cross-functional improvements that drive more scalable solutions. • Help shape Executive Support technical direction and improvement priorities based on executive needs, support

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