Service Delivery Manager - Airline Industry Experience is a Must

Mullers Solutions 1·Paris, Francesenior

In short

→Gestiona servicios TI completos para clientes aéreos en Arabia Saudita.
→Coordina equipos técnicos y operativos, asegura SLAs y resuelve incidencias críticas.
→Experiencia obligatoria en industria aérea es requisito ineludible.

Excelentes habilidades de comunicación en inglés

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The questions they'll ask you

1. ¿Cómo gestionaste una incidencia crítica en un entorno aéreo que impactó operaciones del vuelo?

🔒 +7 more questions

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What they ask for

✓Experiencia obligatoria en la industria aeronáutica o aviación.
✓Experiencia previa como Service Delivery Manager o en roles similares de gestión de servicios TI.
✓Conocimiento sólido de ITIL y procesos de gestión de servicios.
✓Habilidades probadas en gestión de SLAs, KPIs y resolución de incidencias.
✓Capacidad para coordinar equipos multidisciplinarios y gestionar múltiples prioridades.
✓Excelentes habilidades de comunicación y presentación en inglés.

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ITILSLAKPIIncident ManagementProblem ManagementService RequestsEscalationsService ReviewsStakeholder MeetingsIT Service Management

Who should you write to at Mullers Solutions 1?

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Müller’s Solutions is a leading technology and consulting company delivering innovative IT solutions and professional services across the EMEA region. We work with organizations to support digital transformation, IT modernization, and high-quality technology service delivery. Job Summary Müller’s Solutions is looking for an experienced Service Delivery Manager with mandatory experience in the Airline/Aviation industry to work in Saudi Arabia The successful candidate will be responsible for managing end-to-end service delivery, maintaining strong client relationships, ensuring SLA and KPI compliance, and coordinating technical and operational teams to deliver high-quality IT services. Responsibilities Manage end-to-end IT service delivery for airline/aviation clients. Act as the primary point of contact for clients and key stakeholders. Ensure services are delivered according to agreed SLAs, KPIs, and quality standards . Monitor service performance and identify opportunities for continuous improvement. Coordinate with technical, operational, and support teams to resolve service issues. Manage incidents, problems, escalations, and service requests. Prepare and present service performance reports to clients and management. Conduct regular service reviews and stakeholder meetings. Identify risks and implement corrective and preventive actions. Ensure effective communication between business stakeholders and technical teams. Support ITIL-based service management processes and best practices. Manage escalations and ensure timely resolution of critical issues. Requirements Mandatory: Proven experience working within the Airline/Aviation industry. Proven experience as a Service Delivery Manager or in a similar IT service management role. Strong knowledge of IT Service Management / ITIL principles. Experience managing SLAs, KPIs, service performance, and escalations . Strong stakeholder and client management skills. Experience coordinating cross-functional technical and operational teams. Excellent communication and presentation skills. Strong problem-solving and analytical abilities. Ability to manage multiple priorities in a fast-paced environment. Excellent English communication skills. Preferred ITIL certification. Experience with airline IT systems, aviation technology, or airport environments. Experience managing large-scale IT services or enterprise clients. Experience working with international or EMEA-based clients. Important Airline/Aviation industry experience is a MUST for this position. Candidates without relevant Airline/Aviation experience will not be considered.

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