Customer Success Expert (m/f/d) for the European AI Factory HammerHAI

Lrz·Garching bei Münchenmid

In short

→Especialista en éxito del cliente para plataformas de IA europeas, gestionando relaciones con clientes y onboarding.
→Trabajas con CRM, organizas eventos y procesas datos para optimizar valor y retención de clientes.
→Destacado: colaboras directamente con una fábrica de IA europea en crecimiento con contrato hasta 2028.

Fluent English and German communication skills required

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The questions they'll ask you

1. ¿Cómo has usado CRM para mejorar el ciclo de vida del cliente en un rol anterior?

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💵 USD · Remote · No visa

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What they ask for

✓MBA o grado en gestión, marketing o comunicación con 2 años de experiencia (o licenciatura con +4 años).
✓Experiencia comprobada en CRM, gestión de clientes y ventas B2B.
✓Idiomas: inglés y alemán avanzados, escritos y hablados.
✓Capacidad para crear planes estratégicos de cuentas y maximizar el valor del cliente.
✓Habilidades analíticas para interpretar datos y tomar decisiones estratégicas.
✓Experiencia en onboarding, eventos, pitchs técnicos y gestión de pipelines.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

CRMsales pipelinescustomer onboardingtechnical salesbusiness developmentaccount managementcustomer engagementdata-driven recommendationsevent organizationpresentation skills

Who should you write to at Lrz?

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Description: Looking for an employer you can count on? Join us! Customer Success Expert (m/f/d) for the European AI Factory HammerHAI Your Role and g. Qualifications: Required/Minimum Qualifications Master of Business Administration (MBA), or a similar degree (e.g in management, marketing or communications) with 2 years of work experience or a Bachelor in these disciplines with multiple years (>4) of work experience, in roles which cover a significant fraction of the job profile described above Other Requirements Ambition to further shape the AIF’s structures as part of a highly motivated team Knowledge and experience in working with and organising customer relationship management (CRM), including proficiency in CRM platforms for managing customer data and sales pipelines Excellent English and German communication skills — both verbal and written — to effectively convey value propositions and excellent collaboration skills to work effectively with both, internal teams and international customers Willingness to keep up with current developments and to learn about development of new technologies in the field of AI Ability to develop and execute strategic account plans to maximize customer lifetime value Ability to quickly learn and effectively communicate the value of HammerHAI service solutions Additional or Preferred Qualifications Experience in working at or with start-ups and/or small and medium enterprises (SMEs), together with strong negotiation abilities with a focus on building lasting client relationships Proven experience in business development, B2B sales, and account management Expertise in marketing strategies related to customer engagement and retention Knowledge of technology sales, including technical sales processes and solutions Analytical skills to interpret data for strategic decision-making Experience in warm calling techniques to generate new leads and nurture existing accounts Experience contributing to customer onboarding processes Executing and contributing to process playbooks Demonstrated experience in driving revenue growth through upselling, cross-selling, and renewals Proficiency in analyzing customer data and providing data-driven recommendations Conditions: Working time full time (40 hrs) / part-time possible flexible working model with electronic time recording Contract duration End of Q1/2028, further employment is intended Remuneration up to E 13, see Entgelttabelle TV-L Annual leave / compensatory time off 30 days (24.12. + 31.12. Benefits Up to 60% mobile work for suitable

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