Product Manager Intern

Aircall·Paris Officejunior

In short

→Ayudar a mejorar el producto de Aircall escuchando a clientes y traduciendo sus necesidades en mejoras reales.
→Trabajar con ingeniería, diseño y marketing para definir, priorizar y entregar nuevas funciones en un entorno ágil.
→Destacado: trabajas directamente con productos reales de IA que usan miles de empresas en todo el mundo.

Conversational English proficiency required

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What they ask for

✓Capacidad de conversar con clientes y entender sus problemas.
✓Habilidad para analizar datos cualitativos y cuantitativos.
✓Ganas de trabajar en un entorno incierto y tomar decisiones rápidas.
✓Conocimiento básico de metodologías ágiles (Scrum, OKR).
✓Comunicación clara y escrita en inglés o francés (al menos uno).
✓Curiosidad por el producto, la tecnología y el impacto de las decisiones.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

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Who should you write to at Aircall?

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Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We're looking for a curious Product Manager Intern to join our team and contribute to the evolution of Aircall's core product. You'll work cross-functionally with Product, Engineering, Data, Design and Go-to-market to turn customer feedback into product improvements, align on tradeoffs across teams, and help shape the experience our customers rely on every day. This role is a strong fit for someone who enjoys talking to customers, is comfortable navigating ambiguity, and likes untangling problems that cut across multiple product areas. to join our team and contribute to the evolution of Aircall's core product. You'll work cross-functionally with Product, Engineering, Data, Design and Go-to-market to turn customer feedback into product improvements, align on tradeoffs across teams, and help shape the experience our customers rely on every day. This role is a strong fit for someone who enjoys talking to customers, is comfortable navigating ambiguity, and likes untangling problems that cut across multiple product areas. Responsibilities : Customer Insights & Product Development Meet directly with customers to gather feedback, discuss pain points, and validate potential improvements. Synthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap. Partner with Product, Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency. Align dependencies and facilitate tradeoff discussions with stakeholders across product areas. Follow the development cycle end-to-end to ensure we ship the best possible experience in an agile manner. Contribute to Knowledge Base articles, FAQs and product demos to support launches and go-to-market. Product Analysis & Optimization Gather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback). Identify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences. Use modern data tools and, where relevant, AI/LLM-based approaches to enrich analysis and uncover deeper insights. g. latency, reliability, usability). Collaborate with teams to define and monitor KPIs aligned with product goals. Help set up dashboards, alerts and reports to support ongoing performance evaluation and decision-making.

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