Account Manager, Automotive Vertical

Lyft · New York, NYmid

In short

▸Gestión de cuentas en concesionarios automotrices usando Lyft para mejorar transporte y ventas.
▸Días típicos: reuniones con clientes, análisis de datos, previsiones de ingresos y eventos en directo.
▸Destacado: formar parte de un equipo enfocado en el crecimiento post-venta en el sector automotriz con tecnología de vanguardia.

Proficiency in English required

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What they ask for

✓2+ años en gestión de cuentas B2B o éxito en retención/crecimiento
✓Experiencia en ciclo post-venta: onboarding, adopción, renovación
✓Dominio de Salesforce y herramientas de datos (Excel, Tableau)
✓Capacidad de analizar uso y rendimiento para detectar riesgos y oportunidades
✓Habilidades de comunicación verbal y escrita sólidas
✓Disposición para viajar hasta un 20% del tiempo

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Who should you write to at Lyft?

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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Business is changing the way companies, brands, and organizations alike leverage the Lyft platform to redefine the way they operate. We are solving big problems and meeting the needs of our clients and their people, from employees to customers and students to patients, in a whole new way. We are committed to always delivering best in class customer service. Our work is fun, challenging, and rewarding, and we are looking for a customer-focused team member passionate about solving problems and delighting our customers. As an Account Manager, Automotive on the Lyft Business team, you’ll help Automotive Dealerships get more out of Lyft and its solutions after the sale. You’ll join a talented team focused on one thing: using technology and Lyft’s network of drivers to improve transportation for a company’s customers and employees. We’re looking for smart, ambitious individuals with account management experience who want to transform the way people move around and succeed in a fast moving environment. Responsibilities: • Own a book of existing dealership accounts, with responsibility for retention, adoption, and revenue growth • Build and manage an expansion pipeline within your accounts by developing trusted client relationships from first renewal conversation to signed expansion • Accurately forecast, track, and manage revenue, renewals, and churn risk with multiple systems and tools (Salesforce, Claude, Gemini, Outreach, Google Suite, Mode, and Tableau) • Achieve quarterly retention and net revenue growth targets • Running quarterly business reviews, monitoring account usage and health data, and re-engaging dormant users and rooftops • Be the primary point of contact and build relationships with multiple decision makers across the dealership and dealer group • Establish collaborative relationships with Lyft Business customers and demonstrate Lyft value to client-focused initiatives • Facilitate training, account review, customer engagement, and customer success criteria • Liaise with internal stakeholders, including Operations, Support, and Product, to resolve client issues and drive the effectiveness of account initiatives • Represent Lyft at marketing and trade show events • Travel up to 20% of the time for meetings and visits to client locations • Reports directly to the Manager of Automotive Sales Experience: • 2+ years of B2B account management, customer success, or renewals experience carrying a retention or growth number (SaaS API integration, ad-tech, or transportation a plus) • Proficiency with Salesforce or similar CRM, AI tooling, and a knack for learning new sales tech • A passion for mobility, the auto industry, or simply making transportation and logistics easy • Experience owning the post-sale lifecycle: onboarding, adoption, renewal, objection-handling, and upsell • Comfort using usage and performance data to identify risk and surface growth opportunities • Demonstrated success in exceeding retention or growth targets • Excellent communication skills - A big part of the role is talking to clients on the phone and in-person • Possess a competitive spirit and are excited to prove not to others, but to yourself, what you are capable of • High energy, you like to get things done and make things happen • Self starter, loves to win, and grow professionally • Ambitious and not afraid of putting yourself out there Benefits: • Great medical, dental, and vision insurance options with additional programs available when enrolled • Ment

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