Operations Manager

Deliveroo · Paris - Main Officemid

In short

▸Gestiona operaciones estratégicas en el mercado francés con enfoque en eficiencia logística y experiencia del cliente.
▸Usa datos y modelos para tomar decisiones, influir en líderes y mejorar continuamente el servicio a riders, restaurantes y clientes.
▸Destaca por tu autonomía, pensamiento analítico y capacidad para impactar en un mercado clave con enfoque hiperlocal.

Excellent (oral / written) communication in both English and French.

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What they ask for

✓3-4 años de experiencia en entornos rápidos como startups o consultoría.
✓Habilidades sólidas en análisis cuantitativo y cualitativo (Excel, bases de datos).
✓Excelente dominio de Google Suite/Microsoft Office.
✓Capacidad demostrada para gestionar proyectos autónomamente y priorizar tareas.
✓Comunicación efectiva en inglés y francés (oral y escrito).
✓Experiencia presentando a audiencias senior e influyendo en decisiones.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

ExcelGoogle SuiteMicrosoft OfficeSQLDatabase crunchingModellingTest and learn approachData analysisStakeholder managementCross-functional collaboration

Who should you write to at Deliveroo?

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Why Deliveroo Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Customer Care team supports Deliveroo’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you. As an Operations Manager - based in the Paris office on a hybrid basis - you’ll be finding solutions to some of our biggest challenges to deliver a seamless customer experience in the French market, thus directly contributing to one of the key pillars of Deliveroo’s strategy within the Operations function. We are looking for a fully-autonomous critical thinker who is able to own a market level area, instrumental in identifying growth & quality objectives, build plans with strong modelling skills, and lead their delivery. This comes with a best in class analytical mindset, deep understanding of the competition and cross-functional influence. Key responsibilities include: Own complex logistic and financial strategic initiatives , collaborate with various business units, and contribute to continuous improvement in our delivery network Own part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models & frameworks to industrialise our monitoring and support our operations Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for riders partners and our customers. Qualities we’re looking for: Analytical and impact oriented mindset: “doer” attitude with appetite to solve real-world problems and seeking for short & mid term impact, through data analysis, modelling and innovative solution implementations (eg test and learn approach) Good communicator with strong stakeholder management skills: become a subject matter expert and trusted advisor through exceptional communication and stakeholder management skills. Ability to write synthetic documents and influence a senior audience Insightful, proactive and engaged: capable of both getting “the big picture” (understanding interdependencies and implications of topics with other parts of the business) and deep diving in detailed dynamics at play behind a trend/an anecdote. Proactively collaborates with colleagues across functions and taps into stakeholders’ business knowledge to understand trends, and spot opportunities for customer experience improvement. Able to keep track of competition’s moves and identify impact and opportunities for our business. Profile 3-4 years of experience working in a high-paced and project-based organisation, for example at a tech startup or in management consultancy Strong experience in quantitative and qualitative analytics (excel modelling, database crunching) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus Track record in autonomously structuring, coordinating and executing projects Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently Excellent (oral / written) communication in both English and French. Track record in presenting to a senior audience and influencing decision making Strong stakeholder management skills and thrives in a collaborative environment Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.

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