Senior Engineering Manager - Agent Experience

Robinhood · Menlo Park, CAsenior

In short

▸Liderazgo de un equipo de 15 ingenieros en el desarrollo de productos de experiencia para clientes de alto valor con inteligencia artificial.
▸Construcción de funciones cero-a-uno en la app Robinhood, con enfoque en chatbots, planificación financiera y productos privados.
▸Rol con alta visibilidad ejecutiva y responsabilidad en estrategia técnica, calidad y cultura de equipo.

Proficiency in English required

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What they ask for

✓8+ años de experiencia en ingeniería de software
✓3+ años como gerente de ingeniería liderando equipos de 10+ personas
✓Experiencia comprobada en desarrollo de productos para usuarios finales
✓Habilidades probadas en manejo de ambigüedad y prioridades cambiantes
✓Experiencia en fintech o atención al cliente de alto valor
✓Capacidad para representar al equipo ante liderazgo ejecutivo

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iOSAndroidwebbackendLLM/AIchatbot deflectionticketing toolsConciergeAI-powered financial planningzero-to-one product developmen

Who should you write to at Robinhood?

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Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Customer Experience Engineering team at Robinhood sits at the intersection of cutting-edge AI and real human impact. We build the systems that power how millions of customers get support — from intelligent chatbot deflection and ticketing tools to a first-of-its-kind private wealth product called Concierge, designed for high-net-worth customers. Our team of engineers spans iOS, Android, web, backend, and LLM/AI specializations, working closely with dedicated product managers and data scientists to ship products that set a new bar in the fintech space. We move fast, we iterate, and we take quality seriously. As the Senior Engineering Manager for Agent Experience, you'll own the engineering execution of one of Robinhood's most ambitious and high-visibility zero-to-one products. You'll lead a team of engineers building premium, AI-powered features — natively within the Robinhood app for our highest-value customers. This role requires a leader who is comfortable navigating ambiguity, aligning closely with product leadership, and delivering reliably in a fast-moving environment with executive visibility. You'll be a key voice in shaping both the technical direction and the culture of this team! This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What You'll Do • Lead and develop a high-performing engineering team of ~15, owning hiring, performance, and career development across the full stack (iOS, Android, web, backend, and LLM/AI) • Partner closely with product managers and data scientists to define and execute the Concierge product roadmap, from initial scoping through launch • Drive delivery of complex, zero-to-one product features — including AI-powered financial planning tooling • Navigate ambiguity and product direction changes with clarity and composure, maintaining team focus and momentum through shifting priorities • Represent the engineering team in executive-level discussions, communicating progress, risks, and tradeoffs clearly to senior leadership and the C-suite • Establish proactive quality measures, reliability standards, and engineering best practices suited to a high-risk, customer-facing product • Champion a culture of accountability, technical excellence, and continuous improvement within your team What you bring • 8+ years of software engineering experience, with 3+ years in an engineering management role leading teams of 10 or more • Demonstrated track record leading user-facing product development, ideally in consumer fintech, wealth managem

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