Senior Analyst Client Success- EMEA

Guidepoint·Londonsenior

In short

→Analista Senior de Éxito de Cliente enfocado en productos de transcripciones para clientes institucionales en EMEA.
→Gestión personalizada de relaciones, planificación de engagement y colaboración con equipos cruzados para aumentar uso y retención.
→Rol clave en el crecimiento de una línea de productos en expansión, con visibilidad alta dentro de la empresa.

Fluent English required

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What they ask for

✓Experiencia comprobada en éxito de cliente o gestión de cuentas en entornos B2B.
✓Habilidades avanzadas de CRM y manejo de datos para personalizar estrategias de engagement.
✓Capacidad para desarrollar planes de engagement personalizados según estrategia de inversión y sectores.
✓Excelentes habilidades comunicativas y capacidad para construir relaciones con múltiples stakeholders.
✓Experiencia trabajando con clientes institucionales (fondos, bancos, corporaciones).
✓Inglés fluido para comunicación con equipos y clientes internacionales.

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Who should you write to at Guidepoint?

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Overview: Guidepoint Insights is an events-based primary research platform that helps our clients leverage the Guidepoint expert network and deepen their understanding of the most pressing topics affecting public and private companies across the globe. We host timely , high-quality moderated events daily to help clients navigate complex topics, reduce research times, bring focus to what matters, and make better business decisions. Play a vital role in Guidepoint’s success. Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention. This is a hybrid role located in London. What You'll Do: • Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders • Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symb

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