Support Coordinators

LILT (Production)·RemoteRemotejunior

In short

→Coordinador de soporte de pagos en LILT, enfocado en resolver incidencias de lingüistas globales.
→Dia a dia: gestionas tickets en Jira, investigas fallos de pago en Tipalti, Salesforce y plataformas externas, y comunicas actualizaciones con empatía.
→Lo destacado: tienes propiedad inmediata sobre una parte de la cola de pagos y ayudas a reducir un backorder crítico.

Fluencia en inglés requerida

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What they ask for

✓Experiencia en soporte de pagos, operaciones financieras o soporte al cliente/vendor.
✓Capacidad para manejar múltiples sistemas (Jira, Salesforce) simultáneamente.
✓Atención al detalle y habilidades escritas sólidas para manejar disputas sensibles.
✓Capacidad para trabajar de forma independiente bajo alta carga de trabajo.
✓Capacidad de identificar cuándo escalarse a finanzas o ingeniería.
✓Fluidez en inglés; conocimiento de idiomas adicionales es una ventaja.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

JiraTipaltiSalesforcePayPalPayoneerLilt platformplatform stats syncmanual offline payment (OPM)ticket managementSLA reporting

Who should you write to at LILT (Production)?

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About the role We're looking for two Payment Support Coordinators to join our Expert Services & Operations (ES&O) team on a short-term contract basis. You'll work directly on our linguist payment queue, helping to clear a backlog of payment requests and restoring a reliable, responsive experience for our global network of expert linguists. This is a high-impact, hands-on role. You'll be triaging, investigating, and resolving payment issues across multiple systems, working closely with our existing coordinators and escalating to finance and engineering where needed. g. platform stats sync issues) and rate discrepancies to the relevant internal teams Maintaining accurate ticket notes and contributing to weekly reporting on queue volume and SLA adherence What we're looking for Experience in a payments, finance operations, or customer/vendor support role Comfortable working across multiple systems simultaneously (Jira, Salesforce, or similar) Detail-oriented with strong written communication skills — you'll be dealing with complex, sometimes sensitive payment disputes Able to work independently, manage a high-volume queue, and know when to escalate Experience with Tipalti or international payment platforms is a strong plus Fluency in English required; additional languages are a bonus given our global linguist community What to expect This is a contract role. You'll be joining a small, collaborative ES&O team and will have clear ownership of a defined portion of the queue from day one. AI is changing how the world communicates — and LILT is leading that transformation. LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world. Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise. com/legal/privacy . At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at ----- style="min-height:1.5em"> LILT is an equal opportunity employer.

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