Technical Support Engineer – Voice & Video API

Vonage · MexicoRemotomid

En corto

▸Soportes técnicos especializados en APIs de voz y video para clientes empresariales.
▸Diario: resuelve fallos en implementaciones de APIs/SDKs, colabora con equipos y documenta soluciones.
▸Destacado: trabajo con tecnologías en tiempo real como WebRTC, SIP, VoIP, y herramientas de IA como Zendesk.

Proficiency in English required for communication with global customers and teams.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓Licenciatura en ciencias de la computación o equivalente.
✓Mínimo 5 años en soporte técnico, éxito en clientes o gestión técnica en telecomunicaciones o SaaS.
✓Experiencia con APIs/SDKs de voz o video.
✓Conocimiento en VoIP, SIP, RTP, WebRTC, WebSocket.
✓Capacidad para depurar código cliente y servidor.
✓Proficiencia en Zendesk con funciones avanzadas de IA y agentes virtuales.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

VoIPSIPRTPWebRTCWebSocketVoiceXMLCCXMLAsteriskFreeswitchKamailio

¿A quién escribirle en Vonage?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! As an Technical Support Engineer- Video & Voice API at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs. Your key responsibilities: Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations Communicate effectively (both verbal and written) with our customers and internal stakeholders Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly Contribute to internal and external knowledge bases Collaborate with your team to identify bugs and escalate to next-level support Communicate well with different audiences (developers, technical and non-technical users) What you'll bring Required: Bachelor’s degree in computer science or equivalent. At least 5 years of experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors. Experience supporting or implementing video and or voice APIs or SDKs. Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSocket. , VoiceXML, CCXML, WebRTC. g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy. Capable of troubleshooting client and server-side code. Proficiency utilizing Zendesk’s advanced AI features and virtual agents to streamline ticket routing, automate responses, and improve resolution efficiency. Experience we consider a plus: Experience with other programming languages: PHP, Python, Ruby, Node JavaScript, iOS or Android development experience Experience building applications using iOS, Android or Javascript Conceptual understanding of the principles of good software design How you'll benefit Medical Insurance Group Life Insurance Meal Card (Pluxee Tienda Card) Volunteer Time (VTO) Ericsson Care Line Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-ML1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

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