Customer Success Manager

Typeform·United States (Remote)Remotemid

In short

→Gestión de éxito de clientes empresariales en Typeform, enfocándose en activación, adopción y expansión.
→Día a día: monitoreo de salud del cliente, entrenamiento, uso de datos y trabajo colaborativo con otros equipos.
→Destacado: rol clave para clientes enterprise con impacto en crecimiento y retención.

Fluency in English (written and spoken) required.

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What they ask for

✓Experiencia comprobada en success de clientes o gestión de relaciones en SaaS.
✓Capacidad comprobada de expansiones y renovaciones de clientes.
✓Capacidad para construir relaciones sólidas con clientes y equipos.
✓Enfoque analítico y procesal para optimizar el uso del producto.
✓Uso efectivo de herramientas internas para monitorear salud de cuentas.
✓Colaboración efectiva con equipos de ventas, soporte, producto y marketing.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

TypeformSlackZapierHubspotInternal toolsCRMAnalytics toolsProduct training toolsAccount health monitoring toolRenewal and expansion tracking

Who should you write to at Typeform?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Who we are Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot. We’re especially excited to hire someone based in the ET Timezone , where we’re looking to grow our presence. About the Team The Customer Success Team is focused on helping Enterprise customers explore what’s possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools. Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship. About the Role As a Customer Success Manager, you will be primarily responsible for partnering with Typeform’s Enterprise customers to help them achieve their business goals. You’ll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships. As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience. You’ll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes What you’ll do • Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals • Introduce new opportunities to expand usage and optimize client experiences • Use internal tools to monitor customer health, usage metrics, and progress • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts • Identify expansion opportunities and negotiate and close renewals • Deliver account reviews and information around trends to leadership and cross functional teams • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development. What you bring • Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company • Easily builds rapport with customers and team members • A proven track record of expansions and renewals • Process-driven and analytical • Can identify and commu

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