Principal Implementation Engineer, Customer Support (EMEA)

Bitwarden · United Kingdomsenior

In short

▸Ingeniero de implementación principal que guía empresas en el despliegue y uso de Bitwarden en EMEA.
▸Días típicos: planificación técnica, soporte a clientes, auditorías, colaboración con ingeniería y productos, y participación en revisiones empresariales.
▸Destacado: posición clave en la adopción empresarial con enfoque en seguridad y experiencia del cliente.

Excellent English and grammar

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What they ask for

✓Experiencia previa en roles técnicos como ingeniero de sistemas, implementación o DevOps.
✓Excelente dominio del inglés (escrito y hablado).
✓Capacidad para explicar conceptos técnicos complejos de forma clara.
✓Habilidades de resolución de problemas y orientación a soluciones.
✓Experiencia en despliegues de infraestructura en la nube o servidores.
✓Empatía, trabajo en equipo y disposición para compartir conocimiento.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

BitwardenCloudServerPassword ManagementSecrets ManagementPasswordlessPasskeysDevOpsIT InfrastructureCustomer Success

Who should you write to at Bitwarden?

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. com . Bitwarden truly cares and wants all Bitwarden users to have the best experience while accessing their sensitive information. The Customer Success team helps customers and all users meaningfully engage with Bitwarden products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Bitwarden seeks a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and partner with the Customer Engagement Managers to help customers with their initial production deployments post-sales, as well as implement new features as they are released and increase their adoption of the Bitwarden platform. This is an all-remote team and we're looking for someone located in the UK. RESPONSIBILITIES Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements Advising customers on industry best practices for the full stack of Bitwarden Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future Providing superb guidance and assistance for each customer's implementation of Bitwarden and general security Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources through the Bitwarden ticketing and email systems Participate in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to further expansion opportunities and/or increased adoption Collaborating with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments Assist training and culture sharing in the Implementation Engineering Team Guide knowledge sharing among Implementation Engineers within the team and in collaboration with Technical Writing to share best-practices, troubleshooting information, and recommended configurations Lead and/or assist in internal team projects including customer environment replication for bug investigations, integrations with new third-party tools, and development of automations both for customer use-cases as well as internal team processes Occasionally represent Bitwarden at customer meetings, industry events, or team offsites (some travel may be required). g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc).

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