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Jobs / Yepoda

Brand Experience Manager (m/f/d)

Yepoda·Berlinsenior

In short

  • →Gerente de experiencia de marca que diseña y mejora la interacción del cliente en todos los puntos de contacto.
  • →Se enfoca en el recorrido del cliente, embalaje, experiencia de desempaque y segmentación basada en datos.
  • →Destaca por gestionar lanzamientos exclusivos como cajas de Adviento y ediciones de Sephora con equipos multidisciplinarios.

Fluent in English; additional European languages (e.g. German, French, Spanish, or Italian

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The questions they'll ask you

1. ¿Cómo has usado datos del Voice of Customer para mejorar un viaje del cliente en un producto anterior?

2. Describe un proyecto de lanzamiento de producto donde tuviste que coordinar creativo, packaging y producción.

3. ¿Cómo garantizarías la coherencia de marca en múltiples mercados con diferentes regulaciones y tonos locales?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

  • ✓5+ años en CX, marca o insights de clientes, preferentemente en belleza o productos de consumo.
  • ✓Experiencia comprobada en traducir datos y feedback en estrategias accionables.
  • ✓Capacidad para gestionar proyectos transversales entre marketing, producto, creativo y operaciones.
  • ✓Habilidades sólidas en análisis de datos y reportes de experiencia del cliente.
  • ✓Experiencia previa en mentoría de equipos junior.
  • ✓Conocimiento práctico en diseño de empaques y producción, un plus.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

CRMData teamsJourney mappingCustomer segmentationNPSRepurchase rateChurnBrand Health IndexSocial listeningSurveys

Who should you write to at Yepoda?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Yepoda Our mission is to bring Clean K-Beauty Innovations, from Korea straight to Europe, UK, and the US – without ever compromising on our values, quality, and sustainability. Our clean, mindfully produced skincare products are made with love in Korea, vegan, cruelty-free, and packed with the best natural and active ingredients. Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a fast-growing beauty start-up based in the heart of Berlin. Our products are available across Europe and, since March 2025, at Sephora Europe – online and in over 250 stores. As a certified B Corp™, we are committed to building a business with purpose. With a team of over 120 brilliant individuals from around the world, we are actively shaping Yepoda’s story every day. As Senior Brand Experience Manager , you will own the end-to-end customer and brand experience across all touchpoints, online and offline. Your focus is to map and elevate the customer journey, shape unboxing and product experience, and turn customer insight into segmentation and decisions that keep Yepoda consistent, desirable, and loved at every interaction. g. Advent Calendar, Holiday Boxes, Sephora editions) from concept to launch Your Profile 5+ experience in CX, brand marketing, or customer insights, ideally within beauty, lifestyle, or consumer brands. Proven ability to translate data and customer feedback into actionable strategy and measurable outcomes. Experience managing cross-functional projects across marketing, product, creative, and operations. Comfortable owning segmentation, journey mapping, and CX reporting end-to-end. Some experience coaching or mentoring junior team members. Highly organised, analytical, and detail-oriented, with strong project management skills across parallel workstreams. Collaborative, calm, and adaptable in a fast-moving scale-up environment. g. German, French, Spanish, or Italian) are a plus. Experience working closely with packaging design and production teams is a strong plus. What We Offer Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team. Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand. Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks. Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery. We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default. Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going!

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