Customer Success Expert (m/f/d) for the European AI Factory HammerHAI

Lrz·Garching bei Münchenmid

In short

→Experto en éxito del cliente para plataformas de IA en Europa, centrado en relaciones con clientes y onboarding.
→Gestión diaria de relaciones, CRM, eventos, revisión de salud del cliente y desarrollo de cuentas estratégicas.
→Destacado: Incorporación a un proyecto emergente de IA europeo con potencial de futuro prolongado.

Excellent English and German communication skills — both verbal and written

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓Titulación MBA o grado en gestión/mercado/comunicación con experiencia relevante.
✓Experiencia mínima en gestión de clientes o desarrollo comercial B2B.
✓Habilidades sólidas en CRM y gestión de pipelines.
✓Inglés y alemán avanzados, ambos hablados y escritos.
✓Capacidad para aprender rápidamente tecnologías de IA y comunicar su valor.
✓Experiencia en onboarding, planes estratégicos y gestión de cuentas.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

CRMsales pipelinescustomer onboardingevent organisationpresentationstechnical discussionsbusiness reviewsdata analysisstrategic account plansmarket engagement

Who should you write to at Lrz?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Description: Looking for an employer you can count on? Join us! Customer Success Expert (m/f/d) for the European AI Factory HammerHAI Your Role and g. Qualifications: Required/Minimum Qualifications Master of Business Administration (MBA), or a similar degree (e.g in management, marketing or communications) with 2 years of work experience or a Bachelor in these disciplines with multiple years (>4) of work experience, in roles which cover a significant fraction of the job profile described above Other Requirements Ambition to further shape the AIF’s structures as part of a highly motivated team Knowledge and experience in working with and organising customer relationship management (CRM), including proficiency in CRM platforms for managing customer data and sales pipelines Excellent English and German communication skills — both verbal and written — to effectively convey value propositions and excellent collaboration skills to work effectively with both, internal teams and international customers Willingness to keep up with current developments and to learn about development of new technologies in the field of AI Ability to develop and execute strategic account plans to maximize customer lifetime value Ability to quickly learn and effectively communicate the value of HammerHAI service solutions Additional or Preferred Qualifications Experience in working at or with start-ups and/or small and medium enterprises (SMEs), together with strong negotiation abilities with a focus on building lasting client relationships Proven experience in business development, B2B sales, and account management Expertise in marketing strategies related to customer engagement and retention Knowledge of technology sales, including technical sales processes and solutions Analytical skills to interpret data for strategic decision-making Experience in warm calling techniques to generate new leads and nurture existing accounts Experience contributing to customer onboarding processes Executing and contributing to process playbooks Demonstrated experience in driving revenue growth through upselling, cross-selling, and renewals Proficiency in analyzing customer data and providing data-driven recommendations Conditions: Working time full time (40 hrs) / part-time possible flexible working model with electronic time recording Contract duration End of Q1/2028, further employment is intended Remuneration up to E 13, see Entgelttabelle TV-L Annual leave / compensatory time off 30 days (24.12. + 31.12. Benefits Up to 60% mobile work for suitable

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.