Sr. Technical Account Manager

Zapier · LATAM, Canada, USARemotosenior

En corto

▸Gestión técnica avanzada para clientes enterprise, actuando como socio clave en diseño y resolución de automatizaciones complejas.
▸Día a día: arquitectura de flujos, resolución de problemas técnicos, sesiones con equipos y ejecutivos, y representación del cliente internamente.
▸Destacado: se espera que uses herramientas de IA responsablemente, con transparencia en el proceso de postulación.

We ask that you use AI tools responsibly and transparently.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓Experiencia comprobada en gestión técnica de clientes enterprise
✓Habilidades avanzadas en diseño y construcción de automatizaciones complejas
✓Capacidad para trabajar con equipos técnicos y ejecutivos
✓Experiencia en análisis y mejora de flujos de trabajo existentes
✓Capacidad de liderar sesiones técnicas y planes de cuenta
✓Habilidades de comunicación clara y persuasiva en entornos técnicos y ejecutivos

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

ZapierAPIsAuthenticationData FormatsWorkflow ArchitectureError HandlingMonitoringAlertsFallback BehaviorRecovery Processes

¿A quién escribirle en Zapier?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

AI at Zapier At Zapier , we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 8/28/2026 Location: Remote Canada, Central & South America- Pacific Time (PST) working hours required Hi there! Zapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most. We’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations. You’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Customer portfolios vary by program, account size, technical complexity, and level of engagement. Customers typically receive an average allocation of approximately six dedicated TAM hours, which you’ll use for architecture, hands-on building, technical enablement, and proactive account planning. You’ll design architectures, build and improve workflows, solve complex technical problems, and strengthen the resilience of customers’ automation systems. In partnership with Customer Success, you’ll connect this work to adoption, customer value, retention, and growth. You’ll also represent the customer internally, giving Product and Engineering clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Things You’ll Do Design, build, and improve customer automations Use customers’ dedicated TAM hours to design, build, and improve automations tied to meaningful business outcomes. Translate complex processes into practical workflow architectures covering data movement, business logic, exception paths, and operational controls. Build alongside customer teams to move high-value use cases from concept to reliable production operation. Review existing automations for reliability, efficiency, maintainability, and effective use of Zapier. Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications. Identify recurring failures and improve error handling, monitoring, alerts, fallback behavior, and recovery processes. Lead proactive technical partnerships Develop a strong understanding of each customer’s priorities, systems, technical constraints, governance needs, and automation maturity. Create technical account plans that identify valuable use cases, architectural recommendations, risks, and next steps. Lead working sessions, architecture reviews, implementation discussions, and executive conversations. Use sound judgment to determine when to solve directly, teach the customer, recommend another approach, or involve additional Zapier teams. Drive customer and team outcomes through internal partnership Partner closely with Customer Success to connect technical priorities to adoption, realized value, retention, and growth. Bring technical evidence into account planning, business reviews, renewal preparation, and expansion conversations. Surface blockers, adoption gaps, and architectural risks early, and take ownership of moving the right people toward a solution. Proactively identify and lead team or cross-functional initiatives, turning recurring needs into scalable solutions, reusable practices, and better experiences for customers and the team.

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