Principal Customer Engineer, Digital Natives

Cloudflare·Distributedsenior

In short

→Ingeniero técnico clave en ventas, arquitecto de soluciones para clientes enterprise.
→Diseñas arquitecturas personalizadas con Cloudflare (seguridad, rendimiento, DNS, Zero Trust) durante todo el ciclo de vida del cliente.
→Destacan los flujos de trabajo con IA para automatizar tareas y concentrarte en diseño técnico de alto impacto.

Required: Excellent written and verbal English communication skills

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What they ask for

✓Experiencia comprobada en arquitectura de soluciones para empresas (Top 500).
✓Conocimiento profundo de DNS, CDN, seguridad de red, Zero Trust y Workers.
✓Capacidad para liderar PoCs y validaciones técnicas en etapas de ventas.
✓Habilidades de comunicación técnica avanzadas para clientes y equipos técnicos.
✓Experiencia en migraciones complejas (ej. DNS, WAF, Zero Trust).
✓Iniciativa para usar IA como aliada en el diseño y ejecución técnica.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

CloudflareDNSCDNZero TrustNetwork SecurityWorkersWAFProof of Concepts (PoCs)Technical ValidationsArchitecture Design

Who should you write to at Cloudflare?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations • Germany Responsibilities The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. • Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. • Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices. Partner with Account Executives to own discovery, demos, onboar

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