Senior Customer Success Representative

Invgate · Buenos Airessenior

In short

▸Representante de éxito de clientes senior que impulsa la adopción y retención de clientes en un SaaS técnico.
▸Día a día: contacto principal con clientes, planificación de éxito, análisis de métricas y colaboración con equipos internos.
▸Destacado: Trabajas con clientes grandes y complejos en sectores como banca y e-commerce.

Experiencia previa en entornos multiculturales o con clientes internacionales (implicando

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What they ask for

✓Experiencia previa en Customer Success, implementación de software o gestión de cuentas.
✓Habilidades sólidas de comunicación, resolución de problemas y construcción de relaciones.
✓Capacidad para analizar datos de clientes y derivar estrategias accionables.
✓Habilidad comprobada en impulsar la adopción del producto y la satisfacción del cliente.
✓Experiencia gestionando clientes corporativos y carteras comerciales.
✓Ganas de trabajar con clientes y buen manejo de negociación.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

HubSpotSaaSIT managementService automationProduct adoptionCustomer health metricsCross-functional collaborationClient onboardingSuccess planningFeedback loops

Who should you write to at Invgate?

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InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Customer Success Representative to join our team. As a Customer Success Representative , you will play a pivotal role in ensuring our clients achieve success with our solutions. You will be responsible for building strong relationships with different stakeholders within your customers, driving product adoption, and ensuring long-term retention. By acting as a trusted advisor, you will help clients maximize the value they get from our solutions. We are looking for a person with technical knowledge, energy, empathy, client orientation, versatility, and operational experience to execute our Customer Success plans. This position will work closely with the product, implementation, support, and sales department. Key Responsibilities: • Serve as the primary point of contact for assigned customers, ensuring their needs are met effectively. • Drive customer engagement by providing training and ongoing support. • Develop and execute success plans to ensure customers achieve their desired outcomes. • Proactively identify risks and collaborate with internal teams to resolve issues. • Monitor key customer health metrics to drive retention and growth. • Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions. • Maintain accurate records in HubSpot and ensure seamless communication across departments. • Set follow-up meetings to check customers' satisfaction and needs. Qualifications • Previous experience in Customer Success, software implementation, or Account Management, either technical and/or commercial. • Strong communication, problem-solving, and relationship-building skills. • Ability to analyze customer data and translate insights into actionable strategies. • Proven ability to drive product adoption and customer satisfaction. • Experience working with big companies as clients, and managing business portfolios. • Strong negotiation skills • Enjoy working with clients <li data-stringify-indent="0" data-stringif

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