Customer Success Manager - Flemish speaker

Motork·Paris, Francemid

In short

→Gestión de clientes B2B en el sector automotriz con enfoque en onboarding y crecimiento.
→Trabajo híbrido en Antwerp, con viajes ocasionales y formación inicial en Milán.
→Destaca el paquete de reubicación y el 10-20% de comisiones sobre salario fijo.

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What they ask for

✓Experiencia previa en gestión de cuentas o success de clientes (idealmente SaaS).
✓Dominio nativo del flamenco, fluidez en francés e inglés.
✓Conocimiento del sector de concesionarios automotrices y tecnologías web (CMS, SEO).
✓Capacidad para gestionar proyectos y coordinar equipos técnicos y comerciales.
✓Enfoque proactivo, orientado a resultados y pasión por la tecnología digital.
✓Experiencia en onboarding completo del cliente desde firma hasta puesta en marcha.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

CRMInventory ManagementPredictive AnalyticsDigital AdvertisingSparK PlatformDealerK MethodSLANPSProduct Adoption RatesTime-to-Go-Live

Who should you write to at Motork?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

MotorK. Driving the AI revolution in automotive. MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent. We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems. We're looking for a Customer Success Manager to join our Customer Success team to be based in our Antwerp office. This role would require a relocation to Belgium. The Role The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will: Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership. Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer’s digital strategy and signed SLA. Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution. Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals. Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method. Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates. Requirements Our ideal Customer Success Manager will have previous experience in Sales, Account Management, or Customer Success (ideally within a SaaS or digital product environment) and digital marketing strategy knowledge. As well as: Previous experience in account management or customer success, with a strong plus for end-to-end customer onboarding ownership. Deep understanding of the B2B automotive dealer sector and web technologies (CMS, SEO concepts) or SaaS industry. Project management mindset with proven ability to bridge business requirements and technical delivery teams. Exceptional stakeholder management, communication, and relationship-building skills. Native Flemish speaker, fluency in French and English. A proactive, goal-oriented approach with a passion for digital technologies and automotive innovation. Benefits Salary range: 40k-50k depending on experience Commission plan: between 10 and 20% of fixed salary Relocation support package Meal Vouchers (for each day worked) 8€ ECO Vouchers Hospitalisation Insurance Mobile phone and SIM Three days of onboarding in our Milan office, with evening team building event Bi-monthly appointment for collaboration days, with free breakfast in the office Modern centrally located office, with gym onsite Internal training paths and support with external education Diverse and dynamic environment, with plenty of opportunity to grow and make an impact Company benefits including discounts on famous brands What You Can Expect From the Recruitment Process: HR interview - AI fluency assessment (English) Hiring Manager interview (French, Dutch) Peer interview / skills assessment (French, Dutch) C-level interview (English) MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

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