Customer Enablement Manager (Berlin, Germany)

Figma·Berlin, Germanymid

In short

→Gestiona la adopción del producto en clientes clave con estrategias personalizadas.
→Colaboras con equipos internos para maximizar el valor y éxito de los clientes.
→El punto destacado: eres el enlace estratégico entre producto, clientes y equipos internos.

Fluent English required for customer and cross-team collaboration

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What they ask for

✓Experiencia en gestión de clientes tecnológicos o en customer success.
✓Capacidad para analizar datos y diseñar estrategias proactivas.
✓Habilidades avanzadas de comunicación y presentación.
✓Experiencia en formación personalizada o onboarding para equipos.
✓Capacidad de trabajar con múltiples partes interesadas (desde equipos técnicos hasta ejecutivos).
✓Inglés avanzado (requerido para comunicarte con clientes y equipos globales).

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FigmaProduct dataCustomer success platformsCRM (e.g. Salesforce)LMS or training platformsSlackZoomGoogle WorkspaceConfluenceJira

Who should you write to at Figma?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you re excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you ll work directly with some of our largest customers to help them get the most value from the Figma platform. You ll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we d love to meet you. This is a full time role that can be held from our Berlin hub or remote. What you ll do at Figma: • Manage the adoption journey for a portfolio of large, strategic customers • Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery • Document proactive engagement strategies as part of high quality, bespoke enablement plans • Share best practices, use cases, and product expertise to help teams unlock the full value of Figma • Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders • Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation • Deliver live and scalable training sessions customized to customer maturity and needs • Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success We d love to hear from you if you have: <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:l

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