Global Operations Associate

Flexport · Barcelona, Spainmid

In short

▸Asociado de Operaciones Globales que gestiona envíos internacionales en una red regional, asegurando puntualidad y calidad.
▸Día a día: coordinar con carriers, resolver incidencias, usar datos para mejorar procesos y comunicar con clientes y equipos.
▸Destacado: trabajo en un entorno tecnológico y centrado en IA, con impacto global en una industria clave.

Fluency in English and mandatory Spanish

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What they ask for

✓Licenciatura o formación profesional en logística o flete.
✓2+ años en operaciones, logística o forwarder.
✓Mentalidad tecnológica y de IA, con adaptabilidad al ritmo acelerado.
✓Gestión eficiente del tiempo y priorización de tareas.
✓Detalles precisos y capacidad de resolver problemas.
✓Dominio de español y inglés (obligatorio).

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SOPKPIsSLAsoperational toolsdatacarriersvendorscustomsregional trade lane managementcross-functional stakeholders

Who should you write to at Flexport?

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About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Your responsibilities as a Global Operations Associate include, but are not limited to the following: • Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication. • Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments. • Follow standard operating procedures (SOP) and proactively flag opportunities for improvement. • Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed • Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior. • Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope (e.g. carriers, vendors, customs, regional trade lane management, cross-functional stakeholders, etc) • Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements. • Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations (if applicable in a given region). • Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements. Requirements: • BA/BS Degree or completed professional training as forwarding agent. • 2+ years of experience in operations, logistics or freight forwarding • Have a technology (and AI)first mindset and can thrive in a fast paced environment. • Effective time management. Be able to properly prioritize and manage a large volume of tasks. • Attention to detail. • Ability to effectively seek and receive feedback. • Effective communication both verbally and in writing. • Teamwork and relationship building. • Orientation towards working smarter and adopting best practices and standardization. • Problem-solving capabilities. • A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. • A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem. • Language requirement: Mandatory Spanish and fluency in English. What's in there for you: • An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment • Lunch food budget 12 euros per person reimbursement. Snacks and soft drinks available in our office on daily basis • 22 vacation days</li

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