Enterprise Solutions Engineer, Service Management

Asana·Munichmid

In short

→Ingeniero de soluciones empresariales enfocado en gestión de servicios para equipos de TI.
→Diseñas soluciones técnicas, haces demostraciones personalizadas y traduces dolores del cliente en valor de negocio.
→Trabajas directamente con el GM del producto y formas parte de un equipo nuevo que impulsa el crecimiento de Asana Service Management.

Fluent English required for customer and internal collaboration.

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What they ask for

✓Experiencia previa en ingeniería de soluciones o soporte técnico con enfoque en clientes empresariales.
✓Conocimiento profundo de flujos de trabajo de gestión de servicios (request intake, triage, cumplimiento, etc.).
✓Habilidades sólidas de comunicación técnica y presentación a líderes de TI y stakeholders.
✓Capacidad para trabajar en colaboración con equipos de ventas, producto y soporte.
✓Experiencia con demostraciones técnicas personalizadas y validación de soluciones.
✓Disposición para trabajar en oficina en Múnich con horario híbrido (lunes, martes, jueves presenciales).

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Asana Service ManagementAsanaIT and service management worktechnical discovery sessionswhiteboard conversationsproduct demonstrationssolution architectureintegrationsadmin considerationsdeployment approach

Who should you write to at Asana?

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Our sales team is focused on finding efficient paths to successful, profitable, long-term customers by building a user-driven marketing and sales engine . We act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth . In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will serve as an extended part of the product General Manager's team, translating customer pain points into practical solution designs while directly shaping how our product, demos, and technical positioning evolve. This role is based in our Munich office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve • Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, from discovery through proof, demo, and close • Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management • Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders • Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape • Help customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiency • Advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit • Partner closely with existing Asana AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use Asana for other teams • Build repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader

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