Senior Lead - Operational Performance & Excellence

Monzo·Cardiffsenior

In short

→Liderazgo en rendimiento operativo con enfoque en datos y mejora continua.
→Día a día: analizar datos, definir métricas, impulsar cambios con equipo de operaciones, datos y personas.
→Lo destacado: ser el referente único de rendimiento operativo con influencia en IA y estándares globales.

Fluent English required

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓Experiencia comprobada en gestión del rendimiento operativo o similar.
✓Capacidad para traducir estrategia en métricas de rendimiento concretas.
✓Habilidades avanzadas en análisis de datos y visualización.
✓Experiencia en trabajo colaborativo con equipos de datos, personas y operaciones.
✓Conocimiento en diseño de frameworks de evaluación de desempeño.
✓Capacidad de influir sin autoridad y comunicar con claridad.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Data pipelinesAI-driven insightsPredictive analyticsPerformance metricsOperational KPIsCross-functional collaborationCoaching & training programsGlobal standards alignmentCustomer serviceFraud prevention

Who should you write to at Monzo?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍 UK Remote | 💰 £90,400 - £114,250 + equity + benefits ✨ Our Data, People & Operations team ⭐ Our Data, People, and Operations teams are the engine room of Monzo. Together, we make sure we hire brilliant people, give them the tools to succeed, and keep our operations running like clockwork for millions of customers. We combine human empathy with cutting-edge tech, building automated data pipelines and smart models to fight fraud, scale our support architecture, and give our operational leaders clear insights into how we’re doing. 🔑 You’ll play a key role by… Driving how we measure, understand, and elevate performance across Operations, you will be our custodian for team and individual performance. You’ll look beyond spreadsheets, helping teams translate data into clear, outcome led actions while aligning domain practices with global standards. Partnering across Operations, Data, and People, you’ll move us toward predictive, AI driven insights that make performance metrics effortless and actionable. • Set Clear Standards: Translate strategy into outcome-led performance tiers (good, great, below expectation) that leaders can easily apply. • Optimise Operations: Analyse data to uncover bottlenecks, eliminate structural inefficiencies, and target high impact improvements. • Empower Teams: Build a high-performance culture by providing transparent visibility and practical measurement frameworks for daily decision-making. • Align & Communicate: Partner with People and comms teams to keep operational expectations aligned and framework updates transparent. • Elevate Capability: Collaborate with learning partners to design coaching and training programs that directly drive performance. • Shape Future Talent: Map performance data to skill gaps to guide targeted training and long term workforce planning. • Build AI insights: Partner with Tech and Data to build accessible AI tools and predictive analytics that accelerate decision-making while ensuring performance metrics stay clear and aligned with Monzo's core values. • Drive Unified Standards: Serve as the single trusted voice on ops performance by balancing global consistency with domain needs, consulting leaders to elevate quality standards, and continuously refining processes for maximum impact. • Influence Strate

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.