It Support & Security Assistant (M/F) - Apprenticeship

Prose·Parisjunior

In short

→Asistente de TI y Seguridad en formación, apoyando soporte técnico nivel 1 y procesos de seguridad.
→Día a día: soporte a usuarios, documentación técnica, gestión de dispositivos y contribución a controles de seguridad con herramientas sin código.
→Destacado: trabajo con IA empresarial (Claude) y automatización sin código en un entorno global con enfoque en sostenibilidad.

Fluent English, written and spoken

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What they ask for

✓Estudiante de primer año de máster en ciberseguridad, sistemas o riesgo (o grado de 3 años)
✓Inglés fluido (escrito y hablado)
✓Conocimiento sólido de macOS, básico en Windows y redes (DHCP, DNS, VLAN, VPN)
✓Conocimientos básicos de seguridad: gestión de identidades, MFA, privilegios mínimos
✓Hábitos rigurosos de documentación y autonomía
✓Disposición para usar herramientas sin código y asistentes de IA

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

macOSWindowsGoogle WorkspaceSlackJiraConfluenceGoogle Cloud PlatformClaudeMDMNo-code automation tools

Who should you write to at Prose?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Our Mission Prose is truly custom hair and skin care made-to-order—just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results. At the heart of Prose’s success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment. We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral , we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance. Prose & Singular in Numbers Founded in 2017 , with hubs in Paris, New York, and Los Angeles 10M+ consultations completed 2M customers and 350K active subscribers 21M custom products made, with 1M+ unique formulas 350+ team members across disciplines $600M+ in lifetime sales, with $165M+ revenue in 2024 Profitable since 2024 Discover our Company Culture on Welcome to the Jungle here Discover our Company Mission & Vision in video here 👉 Context The IT & Security team supports our people across offices and factories, and covers endpoints, corporate systems, security and compliance. As the team builds out its foundations — compliance programme, migration of our device management platform, roll-out of a detection capability — it is looking for its next apprentice to contribute across several areas. Level 1 support accounts for roughly half of the role in the first year. This share decreases as documentation and automation are put in place. ✅ Main responsibilities Level 1 support: handling employee requests, managing accounts and access, preparing devices for new joiners. Support is provided in English. IT documentation: setting up a documentation process, defining a reusable template per document family, building AI writing assistants, producing user and administration guides. All documentation is written in English. IT processes: formalising the team’s processes (joiners, movers and leavers, request handling, hardware lifecycle, recurring reviews), monitoring how they are applied and measuring gaps. Device management: contributing to the MDM migration, defining configuration profiles, tracking encryption and updates, maintaining the asset inventory. Security and compliance: taking part in the annual penetration test and remediation follow-up, contributing to access reviews across infrastructure and product systems, preparing audit evidence, maintaining the third-party register. Automation and detection: industrialising recurring controls with no-code tooling, contributing to log source onboarding and to the documentation of detection use cases. 👤 Profile Entering the first year of a two-year master’s programme in cybersecurity, systems and networks, or risk and compliance (open to applicants holding a three-year degree) Fluent English, written and spoken Good command of macOS; working knowledge of Windows Networking fundamentals (DHCP, DNS, VLAN, VPN) Security basics: identity management, MFA, least privilege, vulnerability management Comfortable with no-code automation tools and AI assistants. Some Python or Bash is a genuine advantage, particularly for verifying what AI produces Rigorous documentation habits, autonomy, service mindset ⚙️ Technical environment macOS for most of the fleet, Windows as a complement. Google Workspace, Slack, Jira and Confluence. Google Cloud Platform. Claude, deployed company-wide and used daily, including to build our own internal agents.

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