Risk Operations Analyst - SSO

Stripe·RemoteRemotesenior

In short

→Analista de Operaciones de Riesgo que investiga casos complejos y ambiguos de usuarios en Stripe.
→Trabaja en equipo con múltiples áreas para crear soluciones personalizadas que equilibren riesgo, cumplimiento y experiencia del usuario.
→Destaca por su capacidad de identificar patrones sistémicos y mejorar procesos a gran escala.

Fluent English required for internal and external communication

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What they ask for

✓5+ años en gestión de riesgos, cumplimiento, fraude o operaciones financieras
✓Capacidad para tomar decisiones en entornos ambiguos y no binarios
✓Habilidades analíticas avanzadas para sintetizar múltiples fuentes de datos
✓Capacidad para comunicar hallazgos de riesgo complejos a múltiples audiencias
✓Experiencia colaborando con equipos de cumplimiento, legal, producto y soporte
✓Habilidades de escritura para documentar procesos y playbooks

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Risk OperationsUser Policy OperationsStrategic Supportability OperaRisk ManagementComplianceFraudFinancial OperationsDecision FrameworksProcess ImprovementCross-functional Collaboration

Who should you write to at Stripe?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations. Our team is focused on protecting and advancing Stripe's business, brand, and mission by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, while enabling progressive and sustainable business growth. Unlike other Risk Operations teams, SSO handles the most complex, high-stakes, and ambiguous user business cases—ones that require deep investigation, custom risk analysis, and creative problem-solving at the intersection of user experience, compliance, financial partner requirements, and Stripe's growth ambitions. What you’ll do As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions. You will also play a key role in identifying patterns across individual cases to improve our processes, policies, and detection systems at scale—bridging tactical case work with strategic, systemic impact across Risk Operations. Responsibilities • Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments • Navigate ambiguity confidently—develop custom, evidence-based solutions where standard frameworks do not fully apply • Identify and escalate systemic trends across cases, proposing scalable solutions to cross-functional stakeholders • Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to develop holistic risk mitigation strategies • Engage directly with users—in both positive and sensitive conversations—always maintaining a Users First mindset while balancing regulatory and financial partner requirements • Communicate complex risk findings clearly to internal partners, financial partners, and Stripe leadership • Contribute to the design and continuous improvement of SSO processes, decision frameworks, and tooling • Build and maintain documentation, procedures, and playbooks to support team scalability and knowledge management • Identify gaps in current systems, policies, and strategies and recommend enhancements through a collaborative approach with stakeholders Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment • Demonstrated ability to navigate gray-area and non-binary decision-making in complex risk environments • Strong critical thinking and analytical skills, with the ability to synthesize multiple data sources into a coherent risk narrativ

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