Product Operations Manager

Brex·São Paulo, São Paulo, Brazilsenior

In short

→Liderar la preparación operativa de lanzamientos de productos en Brex, asegurando que todo esté listo antes del lanzamiento.
→Gestionar documentación, centro de ayuda y base de conocimientos internos, con enfoque en calidad y accesibilidad.
→Usar IA como herramienta de eficiencia para liberar capacidad humana hacia tareas estratégicas y de juicio.

Fluency in English required for cross-functional collaboration.

✓ Free to start✓ Runs in your browser✓ First dossier, no card✓ Ready in ~1 minute

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Your first dossier is free.

The questions they'll ask you

1. ¿Cómo has gestionado la preparación operativa para un lanzamiento de producto crítico en el pasado?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia previa en operaciones de producto o gestión de lanzamientos de productos.
✓Habilidades sólidas en gestión de documentación técnica y conocimiento de producto.
✓Capacidad para trabajar con datos y métricas para medir impacto y mejorar procesos.
✓Experiencia liderando equipos o iniciativas en entornos ágiles y multidisciplinarios.
✓Capacidad para gestionar crisis y comunicaciones en eventos de alto impacto.
✓Conocimiento de herramientas de colaboración y sistemas de conocimiento (como Confluence, Notion, etc.).

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Brex's Intelligent Finance PlaAI-native automationOLAB (cross-functional launch Release notesProduct documentationHelp CenterInternal knowledge baseConfluenceNotionData-driven decision making

Who should you write to at Brex?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands. This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables. Where you'll work This role will be based in our São Paulo office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities: Launch readiness and enablement • Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves. • Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness. • Engage early in launches, using customer and product insights to shape the product experience. • Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives. Documentation and product knowledge • Own the lifecycle and quality of product documentation, keeping Help Cen

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