Product Manager, Driver Experience - Driver Quality

Lyft·New York, NY; San Francisco, CAmid

In short

→Gestiona productos para mejorar la calidad del servicio de conductores en Lyft.
→Trabajas con ingenieros, diseñadores y científicos de datos para crear experiencias claras y justas para conductores.
→Destaca por tu enfoque en empatía, datos y transparencia en un mercado de dos lados.

Fluency in English is required

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What they ask for

✓3+ años en gestión de productos o diseño de productos con productos para consumidores
✓Capacidad para manejar ambigüedad y complejidad con enfoque estructurado
✓Empatía profunda con el usuario y experiencia en descubrimiento de necesidades
✓Habilidades sólidas de toma de decisiones y alineación cruzada de equipos
✓Comunicación efectiva a todos los niveles, internos y externos
✓Atención al detalle en múltiples proyectos simultáneos

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

engineeringdata sciencedesignuser researchmarket researchproduct roadmapmetrics analysisexperimentationcross-functional collaborationproduct ownership

Who should you write to at Lyft?

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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for Product Managers who bring exceptional creative, strategic, and analytical skills to drive forward a best in class product. Product Management at Lyft leads the integration of engineering, data science, and design to achieve the company’s purpose to serve and connect. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry. The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers to perform their best. We are looking for a strategic, quality-focused product manager to join our dynamic and fast-paced team. In this role, you will develop systems and clear, thoughtful communications that help drivers understand their driving behavior, recognize opportunities for improvement, and feel supported in reaching their full potential. The ideal candidate will demonstrate high empathy, a strong analytical mindset, and a collaborative spirit, working effectively across Lyft to create experiences that reinforce our commitment to quality, transparency, and fairness in alignment with our brand values. Responsibilities: • Deeply understand driver and business needs to set an ambitious product vision that motivates and inspires your team, peers and leadership • Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and user research • Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it. • Build alignment and collaborate with partner teams on shared goals and initiatives • Communicate roadmaps, priorities, experiments and decisions across a broad set of audiences from partner teams to executive levels • Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance Experience: • 3+ years in product management, product design or equivalent consultant experience with significant time spent leading consumer facing products • Ability to make things happen : You manage project ambiguity, complexity, and interdependencies in an organized and structured way, and you are able to define and analyze metrics that inform the success of your products • Customer obsessed : Strong user empathy and experience in the customer discovery and product development process • Strong decision making : Experience building alignment and influencing decision making across org lines and with senior leadership; specifically showcasing strong judgment when balancing a flawless user experience and the needs of a two sided marketplace • Strong communication : Skills and intuition for communication strategy at every level -- within teams, within the company, to users, and other audiences • Detail oriented : Balancing multiple projects, deadlines, and requests should be second nature to you Benefits: • Great medical, dental, and vision insurance options with additional programs available when enrolled • Mental health benefits • Family building benefits • Child care and pet benefits • 401(k) plan with company match to help save for your future • In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid ti

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