Network Security Support Engineer

Cloudflare · Hybridmid

In short

▸Ingeniero de soporte en seguridad de red que resuelve ataques DDoS y problemas técnicos para clientes avanzados.
▸Trabajas con herramientas como WAF, Magic Transit y Network Firewall, analizando tráfico y aplicando mitigaciones en tiempo real.
▸Destacado por trabajar directamente con ingeniería y producto para mejorar herramientas usando IA y colaboración en equipo.

Fluent English speaker is a requirement

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What they ask for

✓3 años en soporte técnico resolviendo problemas técnicos
✓Habilidad para comunicarse en inglés fluido
✓Capacidad para analizar tráfico y detectar tráfico malicioso (IPs, headers, cookies, JS)
✓Experiencia con DDoS mitigation en capas 3, 4 y 7
✓Colaboración efectiva con ingenieros y equipos de producto
✓Debe ser autodidacta y orientado a soluciones

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Magic TransitNetwork FirewallWAFSpectrumRate LimitingIP reputation listspacket inspectionblocklistingallowlistingArgo Smart Routing

Who should you write to at Cloudflare?

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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX About the Department The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development. About the Role Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking an experienced Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare products from Magic Transit Infrastructure Protection, Argo Smart Routing, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum and Rate Limiting to help customers. Responsibilities • Communicate with customers via chat, email, and phone • Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious • DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting • Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable • Work with Engineering and Product teams to improve products and tools Desirable Skills, Knowledge, and Experience • Fluent English speaker is a requirement • Minimum 3 years working within a Technical Support team solving various technical issues • Self-driven and

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