Senior Associate, Operational Excellence

Flexport·Shenzhen, Chinasenior

In short

→Liderar mejoras operativas y colaborar con equipos técnicos en Asia-Pacífico
→Gestionar equipos, liderar proyectos y usar datos para impulsar la eficiencia
→Destacar como puente entre operaciones y tecnología con enfoque en productos

Fluent English required for collaboration with global teams

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What they ask for

✓Experiencia previa en operaciones logísticas o de cadena de suministro
✓Capacidad para supervisar y desarrollar equipos de operaciones
✓Habilidades avanzadas de análisis de datos y toma de decisiones basada en métricas
✓Comunicación clara y estructurada con equipos técnicos y operativos
✓Experiencia con documentación de requisitos (BRD)
✓Inglés avanzado para comunicación con equipos globales

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Who should you write to at Flexport?

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About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions, and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: The role of the Senior Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, you will work with different internal and external team stakeholders, such as internal ocean gateway operations teams, account management and customs teams, and other functions to continuously identify areas to improve, drive alignment, and lead implementations. You will play a pivotal role in building the next operational model at Flexport, allowing us to effectively scale to achieve our mission of making global trade easier for everyone. This role is designed to build your leadership capabilities and communication & project management skills within a global operations team. As a senior operations associate focusing on product, you are expected to utilize knowledge of the end-to-end shipment operations process and be equipped with a process-driven, data-driven, and continuous improvement mindset to deliver results in one or multiple areas: Responsibilities: • When there are associates or specialists in your team, you will be responsible for supervising, coaching, and monitoring their performance. • You will use metrics to guide your team to improve and deliver great performance and enhance their hard skills and soft skills. • You will personally represent Flexport’s value proposition by leading and driving the progress of tasks and projects in your scope to contribute to operational excellence. • Your detailed scope and responsibilities will include: Product Improvement: • You will work closely with internal teams in APAC Ocean Gateway Operations to have an effective process to collaborate with the Tech team. • You can understand how the latest processes and products interact with each other and the background behind them in order to represent or facilitate the operations team in talking to the Tech team. • You can think and communicate structurally to explain the operations process, product needs, and impact, or put together a BRD (Business Request D

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