Gestionnaire ADV - Customer Support Representative FR

tesa·Alfortville, Île-de-France, Francemid

In short

→Representante de soporte al cliente que gestiona pedidos y facturación en SAP.
→Actúa como punto de contacto principal, resolviendo consultas, reclamaciones y coordinando con logística y finanzas.
→Destaca por el enfoque en la optimización continua y la adopción de nuevas herramientas, incluido el uso de IA.

Very good written and spoken English / Dutch skills (B2 level or higher)

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓Formación universitaria en Administración de Empresas o Gestión de Cadena de Suministro
✓Inglés y holandés B2 o superior
✓Conocimientos en SAP SD y EDI
✓Experiencia de 2+ años en entornos internacionales y matriz
✓Habilidades sólidas de comunicación y resolución de problemas
✓Capacidad para trabajar bajo presión y en entornos dinámicos

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

SAPSAP SDEDIMS DynamicsCRMDigital systemsAI toolsOrder to Invoice processInternal optimization toolsCustomer platforms

Who should you write to at tesa?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Do you enjoy working with customers, solving problems, and keeping things running smoothly behind the scenes? We’re looking for a Customer Support Representative who is passionate about delivering excellent service and creating great customer experience every day. Purpose of the position: The Customer Support Representative is striving for excellent customer satisfaction. This role is the first point of contact for our customers, handling the order-to-invoice cycle, and answers all incoming inquiries including customer complaints. Ensure a successful service by partnering up and coordinating with internal departments. Position content: Perform order fulfilment activities in compliance with services levels according to the customer segmentation (Operational Service Packages) of assigned customers Handle daily activities and communication in the order to invoice cycle, including digital and manual order processing, backorder management. · Monitor SAP order to fulfillment pipeline (blocked/open orders) on a daily basis · Handle and follow up on customer claims including creation of credit/debit notes, returns and replacements, and other tasks ad hoc tasks Process general customer inquiries via phone and e-mail regarding company, products, prices, and delivery fulfillment Maintain information on customer platforms (for order to invoice) when required Collect, document and lead internal optimization activities to improve customer scorecards and ensure customer excellence Collaborate with cross-functional teams, including supply chain, and finance, to ensure smooth order processing and timely delivery Actively generate and implement ideas for internal process optimization and towards the customers (First Time Right Methodology) Constantly adopt the change in new processes, new tools, new ways of working overall with AI roll out. Constantly analyse and support efficiency optimization to improve KPIs.

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.