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Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off The Customer Success Specialist will take ownership of managing customer relationships, which we value above all else. This role will focus on emerging customers and partner closely with our Customer Support Team to foster success. In this key role, working closely with Customer Success, Customer Support, Marketing and Sales teams, they are responsible for driving engagement to support customer health, retention, and growth. The right candidate will be determined to achieve effective customer enablement, as well as the highest possible satisfaction rates across the accounts they manage. They will make sure customer needs are always met and problems are solved quickly. As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! Who you are: You'd be excited to buy into our "customer love" mentality and are motivated by going above and beyond for the customers you serve. You are a team player, an individual contributor and have a roll-up-your-sleeves mentality when it comes to your customers and there is no task too big or too small to best support them. You enjoy building relationships, community engagement, and driving adoption of all features of the AlertMedia platform. Tech environment strongly preferred Salesforce or Hubspot experience preferred Strong organization and time management skills with ability to prioritize Comfort level managing a large volume of accounts Outstanding verbal and written communication skills Willingness to test and implement innovative ideas Experience with customer implementation and software adoption preferred Strong listening skills with the ability to mirror and work with a variety of customer profiles Ability to work with all members of our team (customer support, business development, software development, and product management) Must be independent, self-motivated, success-driven, and adaptable The ability and desire to work in a fast-paced, challenging environment A vision for efficiency The desire to learn and be coached Bilingual English/Spanish a must L ocation: Thi

Customer Success Manager, SMB

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