Claims Manager, Platform Partner Syndicates

Apollo·Londonmid

In short

→Gestión de reclamaciones para sinidicatos de socios en Lloyd's bajo supervisión de Apollo.
→Responsable de gobernanza, procesos técnicos y reportes de alto nivel para reclamaciones complejas.
→Destacado por operar en un modelo innovador que apoya a nuevos socios en Lloyd's con infraestructura y experiencia.

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What they ask for

✓Experiencia significativa en gestión de reclamaciones en Lloyd’s.
✓Conocimiento profundo de los procesos y principios de gestión de reclamaciones de Lloyd’s.
✓Capacidad para gestionar autoridades delegadas y marcos de gobernanza.
✓Experiencia en reclamaciones complejas, de alto valor y sensibles.
✓Habilidades de comunicación y relación con socios y partes interesadas.
✓Compromiso con los principios de conducta, políticas y procesos de Apollo.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Lloyd’sClaims Management PrinciplesMinimum StandardsASMLGovernance FrameworkReservingLarge LossClaims StrategyCommittee PacksReporting

Who should you write to at Apollo?

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Who we are Apollo , a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks. Our name reflects our origins. Inspired by one of our founding investors, Neil Armstrong, the first person to walk on the moon, the business was built with the same pioneering mindset. Alongside Jim Hays, Neil set out to create a different kind of Lloyd’s platform, focused, agile and built around people. Since launch in 2009, we have grown into a diversified insurance group offering products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes. Our experience and unique ecosystem give Platform Partners the best chance of success, from navigating the Lloyd’s new entrant process through to the delivery of their long-term strategy. With a team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to enable a more resilient and sustainable world. Your Role This is a key role supporting Apollo's Platform Partner Syndicates (PPS) combining claims oversight, governance and technical claims expertise across a diverse portfolio of delegated and syndicate business. You will be responsible for both the oversight of the partner syndicate’s claim performance and broader claim handling responsibilities as applicable to each partner. This will entail involvement with larger and complex claims, having in depth experience of Lloyd’s processes, reporting into senior claims management as well as developing key relationships with third parties and employees within Apollo. The role will also include supporting the continued development of our Platform Partner Syndicates model. About Platform Partner Syndicates Platform Partner Syndicates is Apollo's innovative platform designed to help ambitious underwriting businesses establish and grow their own Lloyd's syndicates while benefiting from Apollo's operational infrastructure, governance framework and market expertise. The model enables specialist underwriting teams to focus on building and scaling their businesses while leveraging Apollo's support across key functions including claims, operations and regulatory oversight. What you’ll do • Leading claims oversight activity across Platform Partner Syndicates business written through Apollo. • Managing delegated claims authority arrangements and governance frameworks across partner syndicates. • Providing technical guidance and support on complex, high-value and sensitive claims. • Monitoring claims performance, trends and emerging issues, identifying opportunities for improvement and action. • Working closely with the Head of Claims on large loss, reserving and claims strategy discussions. • Producing, overseeing and maintaining high-quality reporting for PPS classes, including committee and governance packs for senior stakeholders. • Building effective relationships with platform partners and all associated stakeholders. • To ensure PPS’s align with ASML’s overarching claims philosophy, processes, conduct policies and procedures. • Ensuring compliance with Lloyd's Claims Management Principles, Minimum Standards and Apollo governance requirements. • Supporting the ongoing development and optimisation of Platform Partner Syndicates claims operating processes. What we are looking for • Significant experience handling and overseeing claims within the Ll

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