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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Cleveland team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Cleveland sounds exciting, we would love to meet you! Responsibilities: • Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns • Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents • Manages vehicle lot organization, vehicle transportation, and other daily rental operations • Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners • Builds trust and works effectively with others to achieve results and team goals • Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand • Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: • 1+ year of experience in an in-person customer service role like retail, technical support or hospitality • Familiarity with the Cleveland area • Impeccable customer service and problem-solving skills • Excellent, clear verbal and written communication skills • What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance • Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM • Bonus points if you love ride-sharing so much that you're a Lyft driver too! • Proficiency in other languages is considered a plus! • A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required Benefits: • Great medical, dental, and vision insurance options • Mental health benefits • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off • 401(k) plan to help save for your future • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible • Pre-tax commuter benefits • Lyft Pink - team members get an exclusive opportunity to test new benefits of our Ridership Program Note : For this role, candidates must reside in states registered for Flexdrive Services LLC. This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite The expected base pay range for this position in the Cleveland area is $16.62-$20.77, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the

Operations Associate

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