Regional IT Support Lead, APAC

Adyen·Singaporemid

In short

→Liderazgo técnico y humano de un equipo distribuido en Singapur y Bengaluru para mejorar la experiencia de TI en APAC.
→Enfocado en automatizar procesos, impulsar mejoras continuas y liderar proyectos con enfoque ágil.
→Destaca el rol híbrido: combinación de gestión de equipo, estrategia de apoyo y participación técnica activa.

Fluent English required for collaboration across APAC and global teams.

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What they ask for

✓Liderazgo de equipo distribuido en APAC (Singapur y Bengaluru)
✓Experiencia en soporte técnico de alto nivel con enfoque en automatización
✓Gestión de proyectos ágiles y ejecución de mejoras operativas
✓Habilidades sólidas de comunicación con stakeholders regionales
✓Capacidad para definir estrategia técnica a corto, mediano y largo plazo
✓Experiencia en gestión de proveedores y relaciones externas

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This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Regional IT Support Lead, APAC As Regional IT Support Lead, APAC, you will be based in our Singapore office, stepping into a role to build and lead a best-in-class regional support function. You will manage a distributed team of five across Singapore and Bengaluru (comprising both dedicated support and hybrid support/engineering roles) to elevate the overall APAC IT support experience. The scope of this role is to improve the overall IT experience in all our offices in APAC. You will combine strong people leadership with a strategic mindset, crafting the short- (1 year), medium- (1-3 years), and long-term (3-5 years) vision for the team while automating processes, partnering with regional (senior) management, and driving technical excellence. You are a hands-on manager helping out with support if needed. What you’ll do Lead & define success • Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year), medium-term (1-3 years), and long-term (3-5 years) support strategies aligned with global business goals. • People Leadership: Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR). • Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale. • Culture Carrier: Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified. Deliver results & scale impact • Operational Excellence: Deliver a best-in-class support experience for the APAC region, ensuring high standards of technical resolution and internal customer service. • Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows. • Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects. Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery. • Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy. Cross-functional collaboration • Stakeholder Management: Partner closely with regional (senior) management, translating business needs and improvement points into highly actionable technical projects. • Cross-Team Synergy: Work seamlessly alongside Business Enablement, HR, Compliance, Procurement, and Workplace Experience to ensure a flawless end-to-end employee experience. • Vendor Relations: Maintain and develop strong relationships with crucial external ve

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