Complaints Handler

Goodlord · Lincolnmid

In short

▸Manejar quejas de clientes bajo regulaciones FCA con enfoque en transparencia y cumplimiento.
▸Investigar casos, redactar respuestas detalladas y colaborar con equipos para mejorar procesos.
▸Parte de un equipo dinámico con flexibilidad de trabajo híbrido y fuerte enfoque en bienestar y desarrollo.

Fluent written English required

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓Experiencia previa en manejo de quejas como función principal
✓Habilidades sólidas de comunicación escrita para redactar respuestas estructuradas
✓Conocimiento de normativas reguladas (FCA) y plazos de respuesta
✓Capacidad investigadora para evaluar información y llegar a conclusiones razonadas
✓Experiencia en entornos regulados por FCA (seguros o servicios financieros)
✓Conocimiento del sector de arrendamientos residenciales y proceso de verificación de inquilinos

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

FCAFinancial Ombudsman Service (FInternal systemsCross-team collaborationComplaint trackingDocumentation toolsEmail managementRegulated complaint proceduresTenant referencingFinal response letter writing

Who should you write to at Goodlord?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

📍 Based in our Lincoln City Centre office 2 days per week with the remaining 3 days working remotely (or office if you prefer!) Our mission: Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! The Opportunity You’ll be part of our central complaints function, ensuring customers receive timely, fair and regulated complaint resolutions. g. home insurance, motor, general insurance, property insurance etc) Working knowledge of the Financial Ombudsman Service (FOS) Understanding of the residential lettings sector, specifically the process of tenant referencing Why you'll love being a Goodlordian Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info). Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified . Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally! Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics What’s next? If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.