Senior CRM Lifecycle + Journeys Manager

Quince·Londonsenior

In short

→Liderazgo en automatización de flujos de CRM para mercados europeos (UK, Alemania, Francia).
→Construcción y optimización de viajes del cliente mediante Iterable y CDP, con enfoque en retención y recuperación.
→Destacado: trabajo con IA y datos para reducir carga operativa en flujos automatizados.

Fluent English required for collaboration across global teams.

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What they ask for

✓Experiencia comprobada en gestión de flujos de CRM mediante Iterable.
✓Conocimiento profundo de la arquitectura de CDP y gestión de identidad de clientes.
✓Capacidad para diseñar y ejecutar experimentos A/B en flujos automatizados.
✓Experiencia con regulaciones de privacidad europeas (GDPR) y modelos de consentimiento.
✓Habilidades técnicas para configurar flujos de datos y automatización en plataformas de CRM.
✓Capacidad para trabajar con equipos de producto, datos y marketing en entornos ágiles.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

IterableCDPAI agentsemailSMSpushin-appdata pipesexperimentationGDPR

Who should you write to at Quince?

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ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE The Senior Manager, CRM Lifecycle + Journeys owns every triggered flow in the customer journey across email, SMS, push, and in-app for UK, Germany, and France. You will build the automation engine that runs Quince's retention programme: from the welcome series a UK customer sees the day we launch, to the win-back flow that recovers a French customer six months later. This is a builder role. You will spend most of your first six months in Iterable and the CDP. You will write the flow logic, set up the data pipes, design the experiments, and ship the AI agents that take work out of building, testing, and reporting on flows. The Director, CRM owns the retention strategy and the campaign calendar. You own the triggered flow programme that runs alongside it. Two constraints shape this job. UK and EU privacy rules mean the US lifecycle playbook does not transfer unchanged: you will rebuild the identity-resolution layer and shift weight toward logged-in and app behaviour. Channel economics also differ across markets, with SMS in particular materially more expensive in Europe than in the US, so the sequencing of email, SMS, pu

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