CX AI & Automation Lead

remotecomlead

In short

→Líder técnico y de programa en automatización e IA para operaciones de experiencia del cliente.
→Diriges proyectos desde el diseño hasta la producción, trabajando con autonomía y colaborando con múltiples áreas.
→Buscas combinaciones técnicas, de gestión y comunicación raras: combinación única de habilidades en un rol clave.

Fluent English required for cross-functional collaboration and clear communication.

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What they ask for

✓Experiencia directa construyendo automatizaciones
✓Capacidad para gestionar programas complejos con múltiples partes interesadas
✓Habilidad demostrable en comunicación con audiencias no técnicas
✓Capacidad de autonomía y toma de iniciativa sin supervisión constante
✓Experiencia en entrega end-to-end de proyectos (diseño hasta producción)
✓Compromiso con la mejora continua y el impacto medible

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

AIAutomationCX OperationsCross-functional collaborationProject scopingStakeholder managementTechnical judgmentOperational contextEnd-to-end deliveryAsync work culture

Who should you write to at remotecom?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you • This role is a core technical and programme lead position within CX Operations, working alongside CX leadership and cross-functional partners to build the automation and AI capabilities that shape how the team operates at scale. You will own delivery end to end. You will work closely with CX leadership as priorities are shaped, bringing technical and operational input to inform decisions, bring technical judgment and operational context to those conversations, and then lead the work from scoping through to production and iteration. You will bring technical judgment and operational context to scoping discussions, and work with significant autonomy within agreed priorities to see initiatives through from design to production, while working as part of a broader team, not in isolation. The combination this role asks for is not common: someone technically confident to build and ship, with the programme management skills to run complex cross-functional work, and the communication skills to make both sides legible to each other. If that combination describes you, this is a role where you will have real ownership, real impact, and real variety. How this role contributes to the department's and company's goals As Remote grows and the complexity of its customer base increases, CX has to maintain quality and responsiveness without being overwhelmed by volume or operational fragmentation. Automation and AI are central to how we do that, not by replacing good judgment, but by removing friction, surfacing the right information at the right moment, and giving specialists the tools to focus on work that actually requires a human. Beyond efficiency, this role is about empowering the CX team. The tooling and automation built here determine how well our specialists can do their jobs, how quickly customers get real resolution, and how effectively CX can absorb new products, new partners, and growing complexity. That impact is direct and measurable. What you bring • A manager of one : you identify what needs doing, set your own direction, and deliver without needing to be chased. You default to action and close your own loops. • Strong programme management alongside your technical ability. You can scope a complex initiative, manage stakeholders across functions, communicate clearly to non-technical audiences, and see it through from start to done, not just the build, the whole thing. • Hands-on experience building automation

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