Founding Operations & Customer Success Lead

Clera · remoteRemotesenior

In short

▸Líder fundador de Operaciones y éxito del cliente en una startup SaaS de IA en fase inicial.
▸Gestión directa de 40+ clientes enterprise, onboarding, retención y expansión, con contacto diario con los fundadores.
▸Oportunidad con equity real y capacidad de definir procesos desde cero en un entorno rápido y en crecimiento.

🌐 No se requiere inglés específico, pero el puesto está en un entorno internacional y se men

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What they ask for

✓Mentalidad de ownership y autonomía para actuar sin supervisión constante.
✓Capacidad para operar en entornos early-stage con cambios rápidos y alta presión.
✓Comunicación excepcional con clientes B2B para construir confianza y relaciones duraderas.
✓Disponible para trabajar presencialmente en Múnich o Hamburgo, Alemania.
✓Permiso de trabajo en Alemania sin necesidad de sponsorship.
✓Experiencia previa (0–5 años) en CS, operaciones, consultoría o roles afines.

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B2B SaaSAI VisibilityAnswer Engine Optimisation (AEGoogle AI OverviewsChatGPTPerplexitySEO/AEOOperational WorkflowsCustomer Health MetricsProcess Improvement

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About the Role This is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their first dedicated Operations & Customer Success hire . You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries. The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) — helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews. This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up. Nice to have: 0–5 years of experience in customer success, operations, consulting, or a similar client-facing role Background at a consulting firm (e.g. strategy, management, or tech consulting) or a B2B SaaS company Familiarity with AI, content marketing, or SEO/AEO landscapes Experience building or improving operational processes from scratch Compensation & Benefits Base salary: €70,000 per year Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience Direct exposure to founders and meaningful strategic input from day one High-growth trajectory with opportunity to build and lead a team over time Location On-site role — based in Munich or Hamburg, Germany Remote work is not available for this position Visa sponsorship is not available — applicants must have the existing right to work in Germany Find more English Speaking Jobs in Germany on Arbeitnow

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