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Senior Assigned Support Engineer (EMEA)

gitlab·RemoteRemotesenior

In short

  • →Ingeniero de soporte técnico sénior para clientes clave en EMEA, enfocado en estabilidad y rendimiento de GitLab.
  • →Días típicos: resolver incidencias críticas, colaborar con equipos internos y crear contenido técnico para mejorar el soporte.
  • →Destacado: se espera usar IA como multiplicador de productividad en todas las tareas diarias.

Fluent English required for customer and team collaboration.

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The questions they'll ask you

1. ¿Cómo usarías strace para diagnosticar un proceso lento en GitLab con alta carga de CPU?

2. Describe un caso en que identificaste un problema crítico en un entorno de GitLab antes de que impactara a un cliente.

3. ¿Cómo estructurarías una guía de resolución para un problema frecuente en GitLab CI/CD que afecta múltiples clientes?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

  • ✓Experiencia comprobada en soporte técnico avanzado con sistemas Linux.
  • ✓Conocimiento profundo de GitLab y CI/CD (GitLab CI/CD y pipelines).
  • ✓Habilidades avanzadas en análisis de logs, trazas (strace) y diagnóstico de rendimiento.
  • ✓Capacidad para trabajar con clientes clave en entornos Self-managed, GitLab Dedicated y GitLab.com.
  • ✓Experiencia colaborando con equipos de producto, desarrollo e infraestructura.
  • ✓Capacidad para redactar contenido técnico claro y reutilizable (documentación, artículos).

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

GitLabGitLab CI/CDLinuxstraceZendeskCI/CDSelf-managedGitLab DedicatedGitLab.comLogs

Who should you write to at gitlab?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Assigned Support Engineer, you’ll be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping them avoid operational disruption and get the most from GitLab. You’ll combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer’s environment, anticipate and prevent issues, and solve complex technical and business challenges. In a typical week, you might be prioritizing strategic blockers with customer stakeholders, partnering with Product, Development, Infrastructure, Customer Success, and Sales to drive defect resolution and influence the roadmap, or diving into code, logs, and tools like strace to troubleshoot performance issues. Your impact in the first year will be measured by customer trust, reduced critical incidents, and clear, reusable support content that empowers customers and GitLab teams alike. What you’ll do • Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring their GitLab environments remain stable and performant. • Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace, through email and video conferencing. • Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers. • Collaborate with Product , Development , Infrastructure , Customer Success , and Sales teams to drive bug fixes, influence feature development, and help shape product goals and roadmap. • Act as a technical expert on GitLab and CI/CD implementations, advising customers on how incidents and service interruptions impact their workflows and how to mitigate them. • Create and improve support content, including documentation and knowledge articles, to help customers and GitLab team members resolve iss

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