Overnight Customer Experience Representative, Advanced Services

Robinhood·Chicago, IL; Denver, CO; Westlake, TXmid

In short

→Representante de experiencia del cliente en turnos nocturnos, enfocado en problemas complejos de trading de opciones y margen.
→Resuelves casos difíciles con empatía, líderes de producto y datos para mejorar la experiencia del usuario.
→Requiere licencia Series 3 para soporte a Contratos de Evento — diferenciador clave.

Fluency in English required for all communications with customers and internal teams.

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What they ask for

✓3+ años de experiencia en experiencia del cliente en servicios financieros
✓Excelente capacidad para resolver problemas técnicos en trading de opciones y margen
✓Fortaleza en comunicación empática y clara con clientes
✓Capacidad para analizar datos y detectar tendencias en problemas recurrentes
✓Disposición para trabajar turnos nocturnos, 5 días a la semana después del periodo de onboarding
✓Capacidad para aprender y obtener licencia Series 3 para soporte a Contratos de Evento

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Robinhood platformInternal knowledge basesData analytics toolsCRM systemsCross-functional collaborationTraining content development tQA and ASAT metrics trackingRegulatory compliance systemsEscalation workflowsEvent Contracts system

Who should you write to at Robinhood?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards! Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience. As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers. This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, remote shifts expected with overnight-shift hours at least 5 days a week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Applications for this role will be accepted through ongoing. Please connect with your recruiter for more information about this role’s application window. What you’ll do • Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams. • Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction. • Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries. • Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions. • Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness. • Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance. • Engage in continuous learning and actively participate in team-driven process improvements. • Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise What you bring • 3+ years of customer experience within financial services,

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