Program Manager, Detection & Enforcement, Youth Safety

Discord·San Francisco Bay Areasenior

In short

→Gestiona iniciativas de seguridad para menores en Discord, enfocándote en detección y enforced de contenido de explotación infantil.
→Trabajas con ingeniería, producto y operaciones para mejorar herramientas de detección, procesos y respuesta a reportes.
→Destacado: rol crítico con exposición a contenido extremadamente sensible, con apoyo de bienestar emocional.

No se requiere inglés explícitamente, pero el ambiente de trabajo es global: el rol implic

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What they ask for

✓6-10 años de experiencia en gestión de proyectos/programas en seguridad infantil o temas relacionados
✓Conocimiento profundo en detección e investigaciones de explotación infantil
✓Experiencia demostrada en gestión de equipos y alianzas con múltiples partes interesadas
✓Capacidad para manejar proyectos a escala con impacto orgánico
✓Habilidades técnicas básicas con SQL
✓Experiencia analítica y de toma de decisiones basadas en datos

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

SQLML toolingheuristic modelsimage hashingnovel CSAM classifiersproduct operationsthreat researchdata engineeringvendor operationspolicy

Who should you write to at Discord?

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Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. As the Program Manager, Detection & Enforcement, Youth Safety on the Youth Safety team, you will program manage product and process initiatives that drive more effective and efficient mitigations across the minor safety remit. You will serve as the internal subject matter expert across product, detection, tooling, and bugs, including working with XFN teams to drive safety improvements. You will report into the Senior Manager of Youth Safety. Please note: This role involves exposure to potentially disturbing topics such as child sexual abuse material, exploitation imagery, and grooming-related content. Wellness support is provided. What You’ll be Doing: • Drive product and process improvements • Recommend and drive youth safety initiatives that reduce average handle time, escalation rates, and help identify additional harms • Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms • Manage the tooling roadmap for the team, develop and prioritize tool requests • Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling • Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches • Advise and guide efforts by supporting Discord stakeholder teams, including Vendor Operations, Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects, and planning • Ensure delivery of high quality, trauma-informed, person-centered services to prevent crimes against children and other vulnerable populations • Manage and drive the proactive detection roadmap: • Work cross functionally with our Safety product team to develop ML tooling for detection and automated enforcement of high-harm groups and behavior • Work with engineering to build out heuristic models for detection across content types, regions, and languages and harms • Work with engineering to assess the effectiveness of image hashing, novel CSAM classifiers, and other detection for CSAM content; drive roadmap goals for detection improvements • Act as the liaison between our team and Product and Engineering • Conduct comprehensive product audits to understand where we can deliver more impact for young people, driving policy, product, tooling, and process recommendations • Leverage data insights and strategic communication to make recommendations for large-scale initiatives and validate the safety-related impact and tradeoffs What You Should Have: • In depth knowledge of child sexual exploitation investigation, detection, and reporting obligations for industry, equivalent of 6-10 years of project or program management • Intermediate SQL Proficiency and technical skills • A Bachelor’s degree • Program management experience establishing and driving operational projects at scale • Ability to create effective relationships, influence, and collaborate at all organizational levels • Demonstrated experience with organizational capacity, namely building and strengthening teams at scale, as well as building and strengthening stakeholder partnerships • Experience analyzing and mitigating high-impa

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