Senior Product Manager - Consumer Lifecycle

SumUp·London, England, United Kingdomsenior

In short

→Liderazgo end-to-end del proceso de activación de usuarios en la app de SumUp, desde el registro hasta la primera transacción.
→Enfocarse en mejorar conversiones en puntos clave, especialmente entre verificación KYC y primera transacción.
→Rol único como PM para este funnel, con alto impacto comercial y autonomía para experimentar y priorizar.

Fluent English required

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What they ask for

✓Experiencia liderando un producto para consumidores con responsabilidad comercial y KPIs claros
✓Historial comprobado de priorización efectiva entre múltiples demandas de equipos y stakeholders
✓Experiencia probada en impulsar engagement o retención en aplicaciones móviles de uso masivo
✓Capacidad para equilibrar requisitos de riesgo/compliance con experiencia de usuario fluida
✓Habilidades sólidas para construir relaciones con ingeniería, diseño, datos y marketing
✓Capacidad de comunicar avances de forma clara a liderazgo de producto

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Product ManagementConsumer LifecycleOnboarding FunnelKYC (Identity Verification)First TransactionHabitual UseExperimentationData-Driven Decision MakingCross-functional CollaborationKPI Accountability

Who should you write to at SumUp?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Senior Product Manager – Consumer Lifecycle Location: London, United Kingdom Employment type: Permanent, full-time, Office first Team description The Consumer Lifecycle team owns the product experience that turns SumUp app signups into active, transacting customers - from onboarding through to first transaction and ongoing engagement. As the sole Product Manager for consumer activation and engagement, you will own that funnel end to end, improving conversion at every stage. What you'll do Own the consumer onboarding funnel end to end: signup, identity verification (KYC), first funding, first transaction and habitual use Identify and ship product improvements at the biggest drop-off points, starting with the gap between KYC completion and first transaction Balance fraud and verification controls with a smooth, user-friendly product experience Run discovery, experimentation and iteration cycles against activation targets, and report progress to consumer leadership You'll be great for this role if… Experience leading a consumer product area with clear commercial and KPI accountability Strong track record of prioritising effectively across competing demands from multiple teams and stakeholders Experience driving engagement or retention within a consumer-facing mobile app used at scale Comfort balancing risk or compliance requirements against a smooth, user-friendly product experience Ability to build strong relationships across engineering, design, data and marketing, and communicate progress clearly to leadership Why you should join SumUp 🌎 Opportunity to work with a truly global, multicultural team from our London Bridge location. This role involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education 🏥 Health matters: private health insurance, including optical and dental 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%) 🛡 Peace of mind: life insurance from MetLife for 2× your salary 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.

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