Associate Technical Writer (Remote Eligible - Costa Rica)

Smartsheet·Costa RicaRemotejunior

In short

→Escribir y mantener documentación técnica para usuarios y equipos internos de Smartsheet.
→Trabajar con equipos de producto, usar IA para acelerar contenido y mejorar procesos.
→Enfoque en calidad, descubribilidad y experiencia de usuario, con foco en SaaS y automatización.

Speaking and writing proficiently in English

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What they ask for

✓2+ años de experiencia escribiendo contenido web para múltiples audiencias
✓Título o experiencia equivalente en Inglés, Comunicación Técnica o área afín
✓Dominio avanzado del inglés (oral y escrito, nivel C1+)
✓Capacidad para simplificar jerga técnica en lenguaje claro y centrado en el usuario
✓Experiencia con herramientas de análisis (ej. Google Analytics)
✓Habilidades organizativas y trabajo autónomo con plazos definidos

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

SmartsheetHelp CenterContent Management SystemGoogle AnalyticsAI toolsHTMLeLearning modulesVideo content productionScreen recordingPhotoshop or equivalent image

Who should you write to at Smartsheet?

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For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are seeking an Associate Technical Writer to plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation. You'll partner with the product team to deliver and maintain documentation that serves as the foundation for customer and internal enablement. As an Associate Technical Writer, you own documentation quality across our product knowledge base — enabling customers, internal teams, and AI experiences to self-serve and reducing support and training burden. You'll contribute to improvement initiatives across our documentation, guides, and video content while managing rapid product changes. You will report to the Manager, Content Team based in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. You will Immerse yourself in Smartsheet’s product line and learn the technologies and features as needed to document them accurately Speak and write proficiently in English Distill specification documents and internal technical FAQs and use the information to create targeted, quality, customer-facing content. Deliverables include but aren’t limited to: Technical articles for the Smartsheet Help website (how to, reference, FAQ, troubleshooting) Content for eLearning modules or videos Internal documentation Visual aids for Help content (screenshots, gifs, etc.)

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