Senior Operations Specialist, Hosting

Airbnb·Gurugram, Indiasenior

En corto

→Especialista operativo sênior que gestiona y valida leads de alojamientos globales para crecer el inventario de Airbnb.
→Revisa casos complejos, mejora procesos y actúa como referente técnico en áreas específicas de supply.
→Destaca por liderar mentorías y contribuir a la automatización y excelencia operativa.

Experiencia en entornos multiculturales y trabajo con equipos globales requiere dominio de

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

🎧¿Llegás a la entrevista? Llevá el copiloto. Nuestra extensión escucha la entrevista en vivo y te muestra anclas de 3-4 palabras desde tu CV y tu preparación — mirás, conectás, hablás. Gratis. Ver la extensión →

¿Qué piden?

✓Título universitario en área relevante o experiencia práctica equivalente.
✓3+ años de experiencia en operaciones o campo relacionado.
✓Capacidad para interpretar políticas, estándares de calidad y directrices operativas.
✓Aprendizaje rápido y adaptabilidad a nuevas herramientas y procesos.
✓Comunicación verbal y escrita sólida.
✓Enfoque proactivo, orientado a resultados y comprometido con la calidad.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

SalesforceHerramientas de análisis de daProcesos operativosGestión de leadsAutomatizaciónReportesColaboración interfuncionalGestión de proyectosEntornos de trabajo ágilesSistemas de calidad y cumplimi

¿A quién escribirle en Airbnb?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations. The Difference You Will Make: As a Senior operations Specialist, you will contribute to operational efficiency by supporting the Homes supply, onboarding funnels and assessing their readiness for listing on Airbnb, ensuring alignment with policy, design, and regulatory requirements. Through reliable delivery of key performance metrics and a growing understanding of domain knowledge, this role will support informed decision-making and consistent operational execution. By assisting with operational workstreams, flagging opportunities for workflow improvements, the role will contribute to continuous improvement and the overall success of the program. A Typical Day: As a member of the Operations team, you will apply foundational principles, practices, and methodologies within your designated focus area, developing expertise across a range of workflows. This role requires a blend of functional knowledge and hands-on experience to support efficiency and effectiveness in day-to-day operations. • Review, qualify, and enrich global supply leads from multiple sources to support Airbnb's supply growth. • Resolve complex lead qualification cases and provide guidance using sound business judgment. • Serve as an SME/SPOC for assigned supply verticals, ensuring consistency and quality. • Mentor new hires and support onboarding, training, and knowledge sharing. • Drive process improvements, automation initiatives, and operational excellence through cross-functional collaboration. • Analyze data, prepare reports, and leverage Salesforce to support business decisions. • Consistently deliver high accuracy, productivity, and quality while managing multiple priorities in a fast-paced environment. • Supports ad hoc projects based on business needs, with roles and responsibilities aligned to specific project requirements. Your Expertise: • Bachelor's degree in a relevant field or equivalent practical experience. • 3+ years of experience in Operations or relevant field. • Ability to interpret and apply policies, QA standards, and operational guidelines. • Quick learner, ability to absorb training on new tools and processes. • Agile and adaptive thinker with the ability to respond to evolving business needs. • Strong verbal and written communication skills. • Self-starter with a proactive approach and action-oriented mindset. • Commitment to quality, accuracy, and consistency in all deliverables. • Demonstrates core values, fosters inclusive behavior, and continuously seeks self-improvement. <span style="font-family: arial, helvetica, sans

¿Buscando algo parecido?

Dejá tu email y te avisamos cuando salgan vacantes que coincidan con tu perfil.

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.