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Working Student – Technical Onboarding (f/m/d) | B2B SaaS | Berlin (hybrid)

Packmatic·Berlinjunior

In short

  • →Ayuda a clientes empresariales a empezar con Packa mediante integración de datos y onboarding técnico.
  • →Trabajas con Excel, SFTP, ERPs y comunicas con clientes e ingenieros en un entorno en crecimiento.
  • →Tienes responsabilidad real desde el primer día en un equipo fundador con impacto directo.

Good English

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In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

The questions they'll ask you

1. ¿Cómo verificarías la integridad de un archivo CSV antes de importarlo a un sistema?

2. ¿Qué harías si un cliente no envía datos clave para el onboarding?

3. ¿Cómo estructurarías una sesión de capacitación para un cliente técnico con poco tiempo?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

  • ✓Estudios en Informática Empresarial, Ciencias de la Computación o similar.
  • ✓Confianza con datos en Excel/CSV y curiosidad por sistemas conectados.
  • ✓Capacidad para detectar errores en conjuntos de datos y resolverlos.
  • ✓Comunicación clara en alemán y buen inglés.
  • ✓Disponibilidad de 15–20 h/semana con horarios flexibles.
  • ✓Ubicación en Berlín o zona cercana.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

SaaSERPSFTPCSVExcelAPIsonboardingdata integrationtenant configurationPackademy

Who should you write to at Packmatic?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

We are digitalising one of Europe’s largest and most heavily regulated industries. The packaging industry has a market volume of several hundred billion euros and is under enormous pressure to act due to new regulations such as PPWR, EPR and EUDR. With Packa , we have built the first end-to-end SaaS platform for intelligent packaging management – in high demand, well-funded and growing fast. What you can expect at Packa Ownership: You take on real responsibilities from day one and work closely with an experienced, highly motivated founding team. Learning curve: You learn SaaS onboarding, data integration and customer communication hands-on — with a real area of responsibility, not just busywork. Hybrid working: You will work in a great office in Berlin-Prenzlauer Berg. Flexibility: Flexible hours around your studies — 15–20 h/week, starting as soon as possible. Appreciation: We believe in fair compensation and you will benefit from a clear path for growth and development. Impact: Your work directly helps new enterprise customers go live on Packa. Your tasks You support the technical onboarding of new customers: preparing, mapping and verifying data from ERP systems, CSV/Excel files and SFTP. You help run gap analyses of customer data structures and ensure a clean, complete migration into Packa. You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our packaging specialists where needed. You support tenant/user configuration and the preparation of onboarding workshops and training sessions. You contribute to our "Packademy": building out training content, formats and self-serve resources. You feed back what you see during onboarding to Product, helping shape what gets built next. What you bring You are studying Business Informatics, Computer Science, Data Science or a similar field with clear IT affinity. You're confident working with data in CSV/Excel and keen to understand how systems connect — first exposure to SFTP, ERP or APIs is a plus, not a must. You can make sense of a dataset, notice when something doesn't add up, and sort it out on your own. g. with a packaging buyer, a customer's IT manager, or a Packa software engineer. No packaging knowledge required — you'll learn that with us. You're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfect. Fluent in German and good English. You are based in Berlin (or nearby).

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