Senior Solutions Engineer

Decagon · Francesenior

In short

▸Ingeniero de soluciones senior que diseña experiencias de IA generativa para empresas.
▸Trabaja con clientes y equipos comerciales para arquitectar demostraciones personalizadas y resolver problemas técnicos complejos.
▸Rol clave en pre-ventas con enfoque en IA, integración y valor para el cliente.

Fluent English required

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What they ask for

✓4-6 años en roles de ingeniería de ventas (pre-sales) con enfoque en clientes.
✓Experiencia comprobada en soluciones de IA generativa para usuarios finales.
✓Capacidad para arquitectar demos personalizadas usando la plataforma Decagon.
✓Habilidades fuertes de comunicación técnica para ejecutivos, usuarios y equipos técnicos.
✓Entendimiento funcional de flujos de go-to-market (GTM).
✓Experiencia en entornos de startups de alto crecimiento (deseable).

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Conversational AIGenerative AIAI-native platformEnterprise integrationPre-sales engineeringCustomer-facing technical adviSolution architectureC-level communicationGTM systemsMulti-channel experiences (voi

Who should you write to at Decagon?

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About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is looking for a Senior Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems. Benefits We proudly offer the following benefits for our full-time employees: Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability , 401K, pension) Parental Leave Fertility and family building benefits through Carrot Monthly stipend to support your wellness, lifestyle, and work-life balance Daily lunches and snacks in the office to keep you at your best Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

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