Engagement Manager, Scale

Profound · New York, New York$7,083–$13,333 USD/mesmid

In short

▸Gestión de clientes a gran escala en plataformas de búsqueda con IA, enfocada en implementación y éxito sostenido.
▸Desarrollas estrategias automatizadas y colaboras con equipos técnicos para escalar valor en clientes pymes.
▸Destaca ser parte de una startup con crecimiento explosivo ($1B de valoración en 18 meses) y construir el camino para equipos futuros.

Proficiency in English required for client and team collaboration.

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What they ask for

✓2+ años en éxito del cliente, experiencia con pymes o estrategias de escalamiento tecnológico.
✓Capacidad para liderar procesos desde inicio hasta resultados medibles.
✓Habilidades excepcionales de comunicación y presentación.
✓Aptitud para operar en entornos ambiguos y con múltiples prioridades.
✓Mentalidad analítica y experiencia trabajando con datos cuantitativos.
✓Experiencia previa en búsqueda o marketing.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

AI searchlarge language modelsanalyticsintelligenceagent automationSalesProductEngineeringonboardingimplementation

Who should you write to at Profound?

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Compensation: $85K – $160K • Offers Equity. Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility. WHAT YOU’LL DO - Develop and execute tech-touch strategies in partnership with the Scale team to ensure hundreds of SMB customers are realizing value from the Profound platform - Own the full customer journey through automation and scaled strategies, from onboarding and implementation to driving measurable business outcomes - Become an expert in the AI search space and develop a strong understanding of how large language models work - Partner closely with the Account Management team to ensure value delivery aligns with commercial goals - Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges WHO YOU ARE - 2 or more years of experience working with scale, tech-touch, or SMB customers in a customer success capacity, or experience as a growth-oriented product manager - Ability to own processes end to end with strong systems thinking and critical thinking skills - Excellent communication skills with the ability to deliver presentations and demonstrations effectively - Self-motivated and driven, with a passion for building strong customer relationships - Comfortable diving into challenges and operating in ambiguous environments - Strong analytical mindset with comfort working with quantitative data - Comfortable managing multiple initiatives simultaneously - Experience in the search or marketing industry LOCATION This is an on-site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $110,000 to $180,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring. #LI-PRO Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

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