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As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations. You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices. This role can be worked Remotely, Hybrid, or from our Berlin Office In this role, you’ll get to: • Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations. • Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes. • Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs. • Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact. • Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem. • Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations. • Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience. We are looking for people who: • Are fluent in spoken and written German • Have experience consulting customers through SaaS implementations and/or ongoing platform adoption. • Can manage multiple implementations or service engagements simultaneously. • Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others. • Advise on both technical solutions (integrations, APIs) and strategic growth considerations. • Communicate and present with confidence — and know how to tailor their message for technical and executive audiences. Nice-to-Have: • Have supported enterprise or multi-regional customers. • Are familiar with data modelling, reporting frameworks, or CRM governance at scale. • Have experience identifying or supporting expansion opportunities. • Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality. • Have a background consulting on CRM platforms. <div class="con

DACH Senior Customer Onboarding Specialist

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