Shopper Risk Operations Team Lead

Sezzle·Colombia, RemoteRemotelead

In short

→Liderazgo diario del equipo de riesgo para clientes (fraude, disputas, cobros) en un entorno fintech en crecimiento.
→Análisis de datos para detectar tendencias de fraude y recomendar mejoras en procesos y productos.
→Oportunidad clara de crecimiento dentro de una empresa con impacto directo en compradores y vendedores.

Only English resumes will be accepted.

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The questions they'll ask you

1. ¿Cómo identificarías un patrón de fraude en un conjunto de datos de disputas de cobro usando Google Sheets?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Al menos 2 años de experiencia gerencial en operaciones, e-commerce o banca.
✓Título universitario en institución acreditada.
✓Habilidad para manejar PII con estricta confidencialidad.
✓Capacidad de análisis de datos y toma de decisiones basada en métricas.
✓Experiencia en gestionar equipos bajo presión, con prioridades dinámicas.
✓Disponibilidad para horario de lunes a viernes (9:00 - 17:30 CST)

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Who should you write to at Sezzle?

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About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! About the Role: We are seeking a talented and motivated Shopper Risk Operations team lead who is best-in-class, with a high IQ and a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.The Shopper Risk Operations team lead directs the daily operations of the Shopper Risk Operations team. As team lead, you will be responsible for managing daily shopper risk and fraud prevention operations and team performance, analyzing trends and advising management, identifying process and product improvements, and making recommendations. • Monday -Friday between 9:00 am and 5:30 pm - local time (Central time zone). This will be a non-exempt/hourly position. Due to the requirements of the position, only English resumes will be accepted. What You'll Do: • Measure and track team and team member performance. • Ensure adherence to department processes and company policies to meet performance metrics. • Analyze data to alert Risk Operations management on developing fraud trends, scam merchants, product features and processes that lead to disputes and chargebacks. • Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards. • Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines. • Advise on staffing as necessary based on incoming escalation volumes and complexity. • Coach and advise team members by providing them with guidance and training resources for career development. What We Look For: • Minimum two years management experience or relevant experience in managing an operations team in e-commerce or banking. • Bachelor’s degree in an accredited academic institution. • Proficiency in word processing and spreadsheet software, such as Google Suite or Microsoft Office. • Ability to safeguard confidentiality of personally identifiable information (PII) displayed in documentation received

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