Strategic Account Manager, Firefox Enterprise (DACH)

Mozilla·RemoteRemotemid

In short

→Gestión estratégica de cuentas empresariales para Firefox Enterprise en Alemania, Austria y Suiza.
→Relaciones profundas con clientes, planificación de éxito y expansión de productos post-venta.
→Rol clave para impulsar la adopción de Firefox Enterprise en entornos corporativos y gubernamentales.

Fluent English required for internal and external communication.

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What they ask for

✓Experiencia comprobada en gestión de cuentas estratégicas o éxito del cliente en entornos B2B.
✓Capacidad demostrada para construir relaciones con stakeholders ejecutivos, técnicos y de compras.
✓Habilidades avanzadas de comunicación y negociación en entornos empresariales.
✓Experiencia en gestión de ciclos de venta post-venta, renovaciones y expansión de cuentas.
✓Capacidad para trabajar con equipos internos y coordinar oportunidades de producto.
✓Conocimiento del mercado de navegadores empresariales o soluciones de seguridad digital.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Firefox EnterpriseCustomer SuccessAccount ManagementSalesforceCRMBusiness ReviewsRenewal PlanningSuccess PlanningStakeholder ManagementCross-functional Collaboration

Who should you write to at Mozilla?

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To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu. To learn more about our Hiring Range System, please click this link. Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a Strategic Account Manager, Firefox Enterprise to help grow Firefox Enterprise across Germany, Austria, and Switzerland. This is a high-impact post-sales strategic account and customer success role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise. What you’ll do: • Serve as the primary point of contact for assigned customer accounts • Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders • Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout • Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans • Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts • Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow • Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive • Conduct regular check-ins, business reviews, and success planning with customers • Resolve issues and escalate when necessary to ensure timely resoluti

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