Senior Customer Success Executive - Enterprise

Globalwebindex · Londonsenior

In short

▸Liderar cuentas Enterprise, ayudando a clientes a alcanzar resultados con datos y productos de GWI.
▸Gestionar relaciones clave, analizar uso, crear planes de éxito y traducir datos en historias para la toma de decisiones.
▸Destacar como voz del cliente y catalizador de crecimiento a través de estrategias colaborativas y proyectos personalizados.

Proficiency in English is required for this role.

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What they ask for

✓Experiencia demostrable en gestión de cuentas enterprise y éxito del cliente.
✓Habilidades analíticas sólidas con atención al detalle y capacidad para interpretar datos.
✓Capacidad para construir relaciones estratégicas con stakeholders y usuarios finales.
✓Habilidad para crear planes de éxito y traducir datos en insights accionables.
✓Capacidad de trabajar de forma autónoma, organizada y proactiva bajo múltiples prioridades.
✓Mindset centrado en el cliente y capacidad de comunicar con confianza y empatía.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Product adoptionData setsCustomer success plansUsage reportsForecastingRisk mitigationCustom projectsStrategic workshopsCross-functional collaborationFeedback channels

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As our Senior Customer Success Executive you’ll: Be responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support. You will lead and manage a portfolio of our Enterprise clients, helping them to realise value and support growth. • Establish and maintain strong relationships with key stakeholders and end users within each of your accounts • Consult clients on how to solve challenges / achieve desired outcomes with GWI. • Create success plans to drive adoption and track the achievement of desired outcomes. • Identify and feedback growth opportunities with your AM counterparts • Pull, analyze, and deliver regular usage reports for each of your accounts. • Forecast risk with account manager and develop a plan to mitigate • Working closely with other internal teams to help deliver custom projects and strategic workshops • Be the voice of the customer and channel feedback to relevant departments. What do I need to bring with me? You’ll need to be able to demonstrate the core skills this role requires. Here’s what the team will be looking for in you: • Strong interpersonal skills and experience building strong internal and external relationships • Strong Analytical skills with a high attention to detail. • Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption • Ability to bring data to life with stories and present with confidence. • Passion for building trust and communicating effectively with customers • Ability to work autonomously and look for improvements in ways or working and processes • Natural ability to switch between different roles and wear different hats. • Highly organized and able to juggle multiple tasks with competing deadlines • Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service. Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they’re a big part of what we’re looking for in you. Why Join Us • Build strategic relationships with the biggest agencies and brands in the world • Partner with Account Managers, Product Managers, and Leaders to be at the forefront of developing best-in-class playbooks to drive adoption of our AI tools • Be part of a mission-driven, customer-first culture that values innovation, collaboration, and commercial results What We Offer 🧘 At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes: • Time to recharge – 25 days’ annual leave, plus office closures over the holidays. • Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support. • Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success. • Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget. • Career growth – Accredited learning, leadership development, and global career mobility. • Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving. Put all that

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